Symptom Troubleshooting
AcuraLink Symptom Troubleshooting - AcuraLink services do not work
AcuraLink services do not work
NOTE:
- In order for the AcuraLink service to work, the client must have an activated account with XM (receives at least channels, 000, 001, 174, and 247).
- Verify the client account status by calling XM Satellite Radio at 800-852-9696.
1. Check the No. 23 (10 A) fuse in the under-hood fuse/relay box. Then check the No. 5 (7.5A) fuse and the No. 35 (7.5A) fuse in the under-dash fuse/relay box.
Are the fuses OK?
YES -
Go to step 2.
NO -
Replace the fuse(s), and recheck.�
2. Turn the ignition switch to ACCESSORY (I).
3. Measure the voltage between AcuraLink control unit (XM receiver) connector A (32P) terminal No. 3 and body ground.
Is there battery voltage?
YES -
Go to step 4.
NO -
Repair an open in the wire(s) between the AcuraLink control unit (XM receiver) and the No. 35 (7.5 A) fuse in the under-dash fuse/relay box.�
4. Turn the ignition switch to ON (II).
5. Measure the voltage between AcuraLink control unit (XM receiver) connector A (32P) terminal No. 2 and body ground.
Is there battery voltage?
YES -
Go to step 6.
NO -
Repair an open in the wire between the AcuraLink control unit (XM receiver) and the No. 10 (7.5 A) fuse in the under-dash fuse/relay box.�
6. Measure the voltage between AcuraLink control unit (XM receiver) connector A (32P) terminal No. 28 and body ground.
Is there less than 0.2V?
YES -
Check for loose terminals or poor connections at the AcuraLink control unit (XM receiver) connector A (32P). If the connections are good, substitute a known-good AcuraLink control unit (XM receiver) AcuraLink Control Unit-XM Receiver Removal/Installation, and recheck. If the symptom goes away, replace the original AcuraLink control unit (XM receiver) AcuraLink Control Unit-XM Receiver Removal/Installation.�
NO -
Check for an open in the wire between the AcuraLink control unit (XM receiver) and body ground. If the wire is OK, check for poor ground at G505.�