Campaign - Driver's Seat Rear Blocking Clips May Be Missing: Overview
CUSTOMER SATISFACTIONBulletin No.: 13109
Date: April 25, 2013
Subject: 13109 Driver's Seat Rear Blocking Clips May Be Missing
Models:
2013 Buick Encore
Equipped with Driver's 6-Way Power Seat (AG9) and without Memory Seat Feature (AAG)
The inspection procedure contained in this bulletin can be performed quickly and easily. To reduce the inconvenience to the customer, when a customer brings their vehicle into the dealership for this program, if at all possible, have the inspection portion of the service procedure performed on the vehicle immediately.
Condition
Certain 2013 model year Buick Encore vehicles that are equipped with a driver's 6-way power seat (AG9) and without the memory seat feature (AAG) may be missing the rear blocking clips on the driver's seat. Without these clips, the seat may travel rearward beyond its intended design.
Correction
Dealers are to inspect for the presence of the blocking clips, and install them if they are missing.
Because this inspection can easily be performed by the customer, and to reduce their inconvenience, an inspection procedure will be mailed to customers. However, if the customer desires, they are being instructed to contact their dealer for the inspection.
Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Blocking Clip Kits will be shipped from the Warranty Parts Center (WPC) at no charge via UPS 2-Day Delivery - Attention: Parts Manager, to dealers with involved vehicles beginning Thursday, April 25, 2013. All dealers who have involved vehicles should have the clips no later than Tuesday, April 30, 2013 (U.S.) or May 6, 2013 (Canada).
Blocking Clip Kits needed for dealer-trades are to be obtained by faxing a request form to the WPC. The form and instructions can be found at the back of this bulletin.
Service Procedure
1. Adjust the driver seat to the full forward position.
Note
There should be about a 50.8 mm (2 in) section of the adjuster screw threads (2) that are NOT visible. A seat travel restriction feature called a blocking clip (3) should be installed. The "A" portion of the photograph shows the blocking clip (3) installed. The blocking clip is missing in the "B" portion of the photograph.
2. Examine the rear portion of the inboard and outboard seat tracks (1) to determine if the blocking clips (3) are installed.
- If the blocking clips (3) are installed, proceed to step 4. No further action is required.
- If the blocking clips (3) are NOT installed, proceed to step 3.
3. Install a blocking clip (3) over the rear section of the adjuster screw threads (2) as shown in the photograph. The rear side of the blocking clip (3) must be installed flush to the front end of the adjuster screw housing (4).
4. Adjust the front driver seat to a desired position.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Apply the "Campaign Identification Label" only on a clean, dry surface.
Warranty Transaction Information
Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
IMPORTANT NOTE WHEN PRINTING THIS FORM: If the form prints out on two pages, make certain you fax both pages so the WPC receives the needed information. Missing information will delay or prevent the part from being shipped.
Part Request Form - Warranty Parts Center
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