Owner Letter
Owner LetterJune 2010
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Recently you may have been contacted by General Motors about the importance of using the required high octane fuel in your 2010 model year Cadillac SRX. If you have been notified and the service correction has been performed on your vehicle, please disregard this notice.
General Motors has decided that a defect, which may relate to motor vehicle safety, exists in certain 2010 Cadillac SRX vehicles equipped with a 2.8L V6 engine. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
Important
- Your 2010 model year Cadillac SRX is involved in safety recall 10093.
- Schedule an appointment with your Cadillac dealer.
- This service will be performed for you at no charge.
Why is your vehicle being recalled?
If you use low octane (regular) fuel in your vehicle instead of the required high octane (premium) fuel as stated in the Owner Manual and on the fuel filler door, the combination of regular fuel usage and aggressive driving maneuvers may induce pre-ignition. If pre-ignition occurs, you may hear a pinging or knocking sound from the engine. If the vehicle continues to be driven after the onset of this noise, a connecting rod or piston may break, resulting in engine damage, and perhaps engine failure, which would disable the vehicle, increasing the risk of a crash.
What will we do?
Your Cadillac dealer will reprogram the engine control module. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 25 minutes.
If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on courtesy transportation.
What should you do?
You should contact your Cadillac dealer to arrange a service appointment as soon as possible and always use the required high octane fuel in your vehicle.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the Cadillac Customer Assistance Center toll free number for more information. More information about your vehicle can be found at the Owner Center at www.gmownercenter.com
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Scott Lawson
Director,
Customer and Relationship Services
10093