Campaign - Diesel Engine Cooling Fan: Overview
October 2002Dealer Service Instructions for:
Customer Satisfaction Notification No. B28
Tighten Diesel Engine Cooling Fan
Models
2003 (DR) Dodge Ram 2500/3500 Trucks
NOTE:
This recall applies only to the above vehicles equipped with a 5.9L Cummins Turbo Diesel engine ("6" or "C" in the 8th VIN Position) built at the Saltillo Assembly Plant ("G" in the 11th VIN Position) through September 10, 2002 (MDH 091016).
IMPORTANT:
Many of the vehicles within above build period have already been inspected or repaired and, therefore, have been excluded from this notification.
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the DIAL VIP System.
Subject
The engine cooling fan assembly on about 13,000 of the above trucks may loosen and separate from the pulley. This may cause the engine to overheat.
Repair
The engine cooling fan assembly must be tightened to the proper specification.
Paris Information
No parts are required to perform this service procedure.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Parts Return
Not Applicable
Dealer Notification and Vehicle List
All dealers will receive a copy of this Customer Satisfaction Notification letter by mail. An additional copy will be sent through the DCMMS, and the MDS2 will be updated to include this notification in the near future. Each dealer to whom involved vehicles were invoiced will receive a list of their involved vehicles.
The vehicle list is arranged in Vehicle Identification Number (VIN) sequence. Owners known to DaimlerChrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
DIAL System Functions 53 and VIP
All involved vehicles have been entered to DIAL System Functions 53 and VIP for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number are listed if known. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER FUNCTION" prompt, then type "ORDB28".
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Dealers are encouraged to consider alternative scheduling and servicing approaches for this notification. This repair does not require hoists or other full service facility special equipment and is a DaimlerChrysler Mobile Service approved repair.
Vehicle Not Available
If a vehicle is not available for service, let us know by filling out the pre-addressed Owner Notification Form or describe the reason on a postcard and mail to:
DaimlerChrysler Corporation
CIMS 482-00-85
800 Chrysler Drive East
Auburn Hills, Michigan 48326-2757
Vehicle Not Available
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.
Customer Services Field Operations
DaimlerChrysler Corporation