Recall - Incorrect VECI Label: Overview
October 2008Dealer Service Instructions for:
Emissions Recall H31 -- VECI Label
Effective immediately, all repairs on involved vehicles are to be performed according to Recall H31. RRT 08-072 has been cancelled.
Models
2008 (D1) Dodge Ram 3500 Truck Cab and Chassis
NOTE:
This recall applies only to the above vehicles equipped with a 6.7L diesel engine ("A" in the 8th VIN position) and the Delete Pickup Box Option (sales code XBC).
IMPORTANT:
Many of the vehicles above may have already been inspected or repaired and, therefore, have been excluded from this recall.
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
An incorrect Vehicle Emission Control Information (VECI) label was inadvertently installed on about 60 of the above vehicles. The original VECI label does not include the required information for vehicles built without a pickup box.
Repair
A new VECI label must be installed over the vehicle's original VECI label.
Dealers are required to install the label onto all involved vehicles in new vehicle inventory.
New VECI labels are being mailed directly to all vehicle owners known to Chrysler with the Owner Notification letter. The owners are requested to install the label themselves or, if preferred, to arrange for dealer installation of the owner-supplied label without charge.
Parts Information
Each dealer to whom vehicles in this recall were assigned already received enough labels to service 100% of unsold vehicles for RRT 08-072.
If an owner's label is lost or damaged, or if dealers require more labels for inventory vehicles, additional VECI labels may be ordered as needed.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to install the supplied VECI label over the original label on their vehicle. Any owner who prefers not to install the label is asked to schedule an appointment for the service with their dealer. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner's name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler