Body - Quarter Glass Weatherstrip Not Seated Properly
NUMBER: 23-023-11GROUP: Body
DATE: June 17, 2011
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 11-056. ALL APPLICABLE UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE UN-SOLD VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. FOR VEHICLES NOT INCLUDED IN THE RRT VIN LIST, APPLICATION OF THIS SERVICE BULLETIN TO SOLD UNITS IS BASED UPON THE CUSTOMER EXPERIENCING THE SYMPTOM/CONDITIONS. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
Quarter Glass Weatherstrip Not Properly Seated
OVERVIEW:
This bulletin involves inspecting rear quarter glass weatherstrip for proper seating and if necessary pressing the weatherstrip into place from inside the vehicle.
MODELS:
2011 (RT) Caravan / Town and Country
NOTE:
This bulletin applies to vehicles built on April 15, 2011 (MDH 0415XX).
SYMPTOM/CONDITION:
Quarter glass weatherstrip may not be properly seated and may cause a potential waterleak.
DIAGNOSIS:
If a customer's VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform the Repair Procedure.
REPAIR PROCEDURE:
1. Open rear quarter windows to gain better access to quarter glass weatherstrip.
2. Apply pressure to critical areas of quarter glass weatherstrip from inside of vehicle as shown in (Fig. 1).
1. Perform a water flow test for 5 minutes at rear quarter glass and inspect for any water leaking around quarter glass.
2. Was there any water leaking?
a. Yes >>> Further diagnosis required.
b. No >>> Repair complete.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.