Attachment I - Administrative Information

CARES/OASIS
YOU MUST USE CARES OR OASIS TO DETERMINE IF A VEHICLE IS ELIGIBLE FOR THIS PROGRAM.

PLEASE NOTE CORRECT ALL VEHICLES IN STOCK BEFORE DELIVERY

PROMPTLY CORRECT
Affected vehicles on the enclosed list.

Other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT
Immediately contact any owner whose name is not on the list. Give owner a copy of the Owner Letter. Arrange with the owner for a service date.

FPSD CONTACT
Talk with your FPSD Service Zone Manager about program concerns.

FORM 1863
Enter 1863 claims using DWE (or mail direct)

See Warranty and Policy Manual:
^ Section 5.5 -1/Section 6.1 - 18 (Owner Notification Programs)

OWNER REFUNDS
See Warranty and Policy Manual
^ Section 6.1 - 19 (Owner Refund)

For owner-paid repairs made before date of Owner Letter:
- submit on separate Form 1863 using the codes shown below:

Program Code Box - B97
Causal Basic Part Number - 9B989
Condition Code - 82
Labor Operation (1st line) - REFUND
Labor Operation (2nd line) - ALLOW
Administrative Allowance - 0.2 Hrs.