Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this program.

Owner letter nailing is being expedited and nay occur as early as Sept. 19, 2000. If you have recently sold a vehicle and not yet notified Ford Motor company of the sale, please contact that owner immediately and provide then a copy of the owner letter.

PLEASE NOTE
Correct all vehicles in stock before delivery.

Please note that parts will be allocated first for units already delivered to customers.

PROMPTLY CORRECT
Promptly correct all affected vehicles on your dealer VIN list which you will receive in the Ford Dealer Consolidated Communicator (FDCC). Also, correct other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT AND OWNER LETTER MAILING

NOTE:
1. Special Handling: Lincoln Owners should receive the" Lincoln Commitment Special Handling Procedure". Before calling Lincoln owners, review Attachment IV to familiarize yourself with this special handling procedure.

2. Owner Notification Program 00B54 is a Low Volume Program: When you receive notification through MORS III, you should contact the owner and arrange for this service. Please note that our Coordination Center will advise owners that they will hear from you within the next two business days. For more information, see attached copy of "Low Volume Announcement Letter" dated May 10, 1999.

REGIONAL CONTACT
Advise regional office if an owner:

^ cannot be contacted.

^ does not make a service date.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII manual for claims preparation and submission information.

^ To claim for the "Lincoln Commitment Special Handling", follow the instructions on page two of Attachment IV.

RENTAL CARS
Ford Motor Company will pay for a rental vehicle, except for fuel which will be at owner's expense. Enter the word "LOANER" plus the number of days the vehicle was used in the Miscellaneous Expense area.