Attachment I - Administrative Information

Customer Satisfaction Program 04B12 Certain 2004 Model Year Ranger Styleside Vehicles Quarter Panel Reinforcement Bracket Installation

OASIS ACTIVATED? Yes

FSA VIN LIST ACTIVATED? Yes

NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states provinces and countries. Accordingly you must limit the use of this listing to the follow-up necessary to complete this action.

STOCK VEHICLES

^ Correct all affected stock vehicles before delivery.

SOLD VEHICLES

^ Owners of affected vehicles will be directed to dealers for repairs.

^ Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the Customer Notification Letter and schedule a service date.

^ Correct other affected vehicles identified in OASIS which are brought to your dealership.

RELATED DAMAGE

^ Related damage claims are not approved for this program.

ADDITIONAL LABOR TIME

^ This repair will require no additional labor time to complete. Claims submitted with "MT" labor will not be accepted for reimbursement.

OWNER REFUNDS

^ Refunds are not authorized for this program.

RENTAL VEHICLES

^ The use of rental vehicles is not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using Direct Warranty Entry (DWE).

^ Refer to ACESII manual for claims preparation and submission information.