Example of Diagnosis Sheet
DIAGNOSTIC WORKSHEETThere are many kinds of operating conditions that lead to customer complaints, even if the system is normal. A good grasp of such conditions can make trouble-shooting faster and more accurate.
In general, feelings for a problem depend on each customer's information. It is therefore important to fully understand the symptoms or under what conditions a customer complains. Make good use of a diagnostic worksheet such as the one shown below in order to utilize all the complaints for troubleshooting.