Attachment I - Administrative Information

Customer Satisfaction Program 01B86
Certain 2001 Lincoln Town Car Vehicles
HEC Module Inspection/Replacement

OASIS
You must use OASIS to determine if a vehicle is eligible for this program.

PLEASE NOTE
Correct all vehicles in stock before delivery.

DEALER-OWNER CONTACT

Promptly correct all affected vehicles on your dealer Online Involved Unit Listing available on QCDealer.com. Also, correct other affected vehicles identified in OASIS which are brought to your dealership.

NOTE:
These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than in connection with this field service action is a violation of law in several states/provinces/countries. Accordingly, limit the use of this listing to the follow-up necessary to complete this action.

Note:
Owners should receive the "Special Handling Procedure". To familiarize yourself, please review Special Handling Procedure" before calling customers.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII manual for claims preparation and submission information.

To claim for "Special Handling", follow the instructions on dealer announcement dated 12/17/98.

OWNER REFUNDS

Ford Motor Company will only refund owner-paid repairs made before the date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer.) Refer to ACESII manual for refund information.

Program Code: 01B86

Misc. Expense: REFUND

Misc. Expense: ADMIN

Misc. Expense: 0.2 Hr.

RENTAL CARS

Rental vehicles are approved per guidelines in the "Special Handling Procedures"