NO.1 NO RADIO RECEPTION (AM/FM)/NO OR LOW VOLUME [AUDIO]

1	No radio reception (AM/FM)/no or low volume/Possible DTC: 09:Er20, 09:Er22
POSSIBLE CAUSE	• Jamming from aftermarket electronic equipment (two-way radio, navigation system, mobile phone, etc.) • Audio unit malfunction • Antenna plug poor connection • Antenna feeder malfunction • Electronic jamming from outside, or inferior condition of broadcasting station radio wave • Antenna rod is not installed

No radio reception (AM/FM)/no or low volume/Possible DTC: 09:Er20, 09:Er22

POSSIBLE CAUSE

• Jamming from aftermarket electronic equipment (two-way radio, navigation system, mobile phone, etc.)

• Audio unit malfunction

• Antenna plug poor connection

• Antenna feeder malfunction

• Electronic jamming from outside, or inferior condition of broadcasting station radio wave

• Antenna rod is not installed

STEP	INSPECTION	ACTION
1	• Turn the audio unit ON. • Is the LCD indicated correctly?	Yes	Go to the Step 3.
No	Go to the next step.
2	• Measure voltage at B+ and ACC terminals. • Is voltage okay? Specification With ignition (F2, G6)/Engine (WE-C, WL-3, WL-C, WLT-1, WLT-2) switch ON: 11.5 V or more At idling: 12.5 V or more	Yes	Go to the next step.
No	Follow diagnostic procedure for symptom No. 2 (Entire audio system).
3	• Set volume to 10 to 15. • Is buzzing sound or voice confirmed?	Yes	Go to the next step.
No	Follow diagnostic procedure for symptom No. 3 (Entire audio system) or No. 4 (Entire audio system).
4	• Tune to local broadcasting station and check reception condition. • Is reception okay?	Yes	Go to the next step.
No	Go to the Step 6.
5	• Push PRESET buttons and check preset conditions. • Has preset been stored?	Yes	The system is normal.
No	Preset broadcasting stations.
6	• Is aftermarket electronic equipment (two-way radio, navigation system, mobile phone, etc.) installed? Note TV antenna located closely to audio antenna can be cause of noise. Relocate TV antenna.	Yes	Go to the next step.
No	Go to the Step 8.
7	• Remove aftermarket electronic equipment. • Turn audio unit ON and check reception condition. • Is reception improved?	Yes	The system is normal. (Explain to customers that aftermarket electronic equipment is cause of noise)
No	Go to the next step.
8	• Refer to confirmation step 3, and inspect antenna system. • Is a whirring sound present?	Yes	Replace audio unit.
No	Go to the next step.
9	• Inspect antenna plug connection condition. • Is connection okay?	Yes	Go to the next step.
No	Insert antenna plug securely.
10	• Turn ignition (F2, G6)/engine (WE-C, WL-3, WL-C, WLT-1, WLT-2) switch to LOCK position. • Measure continuity between antenna feeder axis and ground. • Is there any continuity?	Yes	Replace antenna feeder.
No	Go to the next step.
11	• Compare reception with other audio unit on same model (model/unit) under same problem conditions. • Is reception equivalent between customer’s unit and compared unit? Note • Due to following differences, you may feel difference in reception efficiency. (Vehicle side factor) ― Antenna installation location, height, feeder wiring routing, optional electrical equipment (Audio unit factor) ― Volume concern type: It decreases change of volume when signals become weak. (Noise is easy to be conspicuous) ― Noise decrease type: It decreases volume when signals become weak, so that noise is not conspicuous.	Yes	The system is normal. (It is caused by electronic jamming from outside, or inferior broadcasting station signal condition.)
No	Replace audio unit.

STEP

INSPECTION

ACTION

• Turn the audio unit ON.

• Is the LCD indicated correctly?

Yes

Go to the Step 3.

Go to the next step.

• Measure voltage at B+ and ACC terminals.

• Is voltage okay?

Specification

With ignition (F2, G6)/Engine (WE-C, WL-3, WL-C, WLT-1, WLT-2) switch ON: 11.5 V or more

At idling: 12.5 V or more

Yes

Go to the next step.

Follow diagnostic procedure for symptom No. 2 (Entire audio system).

• Set volume to 10 to 15.

• Is buzzing sound or voice confirmed?

Yes

Go to the next step.

Follow diagnostic procedure for symptom No. 3 (Entire audio system) or No. 4 (Entire audio system).

• Tune to local broadcasting station and check reception condition.

• Is reception okay?

Yes

Go to the next step.

Go to the Step 6.

• Push PRESET buttons and check preset conditions.

• Has preset been stored?

Yes

The system is normal.

Preset broadcasting stations.

• Is aftermarket electronic equipment (two-way radio, navigation system, mobile phone, etc.) installed?

Note

TV antenna located closely to audio antenna can be cause of noise. Relocate TV antenna.

Yes

Go to the next step.

Go to the Step 8.

• Remove aftermarket electronic equipment.

• Turn audio unit ON and check reception condition.

• Is reception improved?

Yes

The system is normal.

(Explain to customers that aftermarket electronic equipment is cause of noise)

Go to the next step.

• Refer to confirmation step 3, and inspect antenna system.

• Is a whirring sound present?

Yes

Replace audio unit.

Go to the next step.

• Inspect antenna plug connection condition.

• Is connection okay?

Yes

Go to the next step.

Insert antenna plug securely.

• Turn ignition (F2, G6)/engine (WE-C, WL-3, WL-C, WLT-1, WLT-2) switch to LOCK position.

• Measure continuity between antenna feeder axis and ground.

• Is there any continuity?

Yes

Replace antenna feeder.

Go to the next step.

• Compare reception with other audio unit on same model (model/unit) under same problem conditions.

• Is reception equivalent between customer’s unit and compared unit?

Note

• Due to following differences, you may feel difference in reception efficiency.

(Vehicle side factor)

― Antenna installation location, height, feeder wiring routing, optional electrical equipment

(Audio unit factor)

― Volume concern type: It decreases change of volume when signals become weak. (Noise is easy to be conspicuous)

― Noise decrease type: It decreases volume when signals become weak, so that noise is not conspicuous.

Yes

The system is normal.

(It is caused by electronic jamming from outside, or inferior broadcasting station signal condition.)

Replace audio unit.