NO.7 CD PLAYER DOES NOT PLAY THE MP3-FORMATTED FILE [AUDIO]

7	CD player does not play the MP3-formatted file Possible DTC: 10:Er09, 22:Er09
Troubleshooting hints • CD-R/RW written format is out of specification • MP3 and other format data are in the CD-R/RW • File extension for MP3-formatted file is incorrect (Correct. “.mp3”, incorrect: e.g., MP3 pro) • Defective CD-R/RW (e.g. dirty CD, scratch) • MP3 applicable CD player is malfunctioning Note • The free-software for the MP3-formatted file in the field may cause the deterioration of sound quality, noise, or defective play, so that the CD player won’t play the customer made MP-3-formatted file. • The CD player may not play the CD-R/RW properly due to the disc condition. • If there are MP-3-formatted file and other file in the same disc, the CD player may not play the disc. • If there are MP-3-formatted file and audio data in the same disc, the CD player loads and plays the first session of the data only.

CD player does not play the MP3-formatted file

Possible DTC: 10:Er09, 22:Er09

Troubleshooting hints

• CD-R/RW written format is out of specification

• MP3 and other format data are in the CD-R/RW

• File extension for MP3-formatted file is incorrect (Correct. “.mp3”, incorrect: e.g., MP3 pro)

• Defective CD-R/RW (e.g. dirty CD, scratch)

• MP3 applicable CD player is malfunctioning

Note

• The free-software for the MP3-formatted file in the field may cause the deterioration of sound quality, noise, or defective play, so that the CD player won’t play the customer made MP-3-formatted file.

• The CD player may not play the CD-R/RW properly due to the disc condition.

• If there are MP-3-formatted file and other file in the same disc, the CD player may not play the disc.

• If there are MP-3-formatted file and audio data in the same disc, the CD player loads and plays the first session of the data only.

STEP	INSPECTION	ACTION
1	• Inspect the written format of the recorded data on the CD-R/RW. • Is the written format correct?	Yes	Go to the next step.
No	Write the CD-R/RW with the correct specification.
2	• Inspect the recorded data in the CD-R/RW. • Is there MP3 and other format data in the CD-R/RW.	Yes	Replace with the CD-R/RW known to be good (MP3-formatted file data only), then inspect the CD player operation. If the CD player plays the MP3-formatted file: • Audio system is normal. Explain to the customer that the CD player does not operate properly if the MP3 and other format data are in the CD-R/RW. If the CD player does not play the MP3-formatted file: • Replace the audio unit.
No	Go to the next step.
3	• Inspect the CD-R/RW written format. • Is the written format within the specification (“.mp3” is the correct file extension)?	Yes	Replace with the CD-R/RW using the “.mp3” file extension, then inspect the CD player operation. If the CD player plays the MP3-formatted file: • Audio system is normal. Explain to the customer that the CD player does not operate properly if the correct file extension is not used. If the CD player does not play the MP3-formatted file: • Replace the audio unit.
No	Go to the next step.
4	• Visually inspect the CD-R/RW. • Is there any dirt or scratch on the CD-R/RW?	Yes	Clean the disc or replace with the CD-R/RW known to be good.
No	Replace the audio unit.

STEP

INSPECTION

ACTION

• Inspect the written format of the recorded data on the CD-R/RW.

• Is the written format correct?

Yes

Go to the next step.

Write the CD-R/RW with the correct specification.

• Inspect the recorded data in the CD-R/RW.

• Is there MP3 and other format data in the CD-R/RW.

Yes

Replace with the CD-R/RW known to be good (MP3-formatted file data only), then inspect the CD player operation.

If the CD player plays the MP3-formatted file:

• Audio system is normal. Explain to the customer that the CD player does not operate properly if the MP3 and other format data are in the CD-R/RW.

If the CD player does not play the MP3-formatted file:

• Replace the audio unit.

Go to the next step.

• Inspect the CD-R/RW written format.

• Is the written format within the specification (“.mp3” is the correct file extension)?

Yes

Replace with the CD-R/RW using the “.mp3” file extension, then inspect the CD player operation.

If the CD player plays the MP3-formatted file:

• Audio system is normal. Explain to the customer that the CD player does not operate properly if the correct file extension is not used.

If the CD player does not play the MP3-formatted file:

• Replace the audio unit.

Go to the next step.

• Visually inspect the CD-R/RW.

• Is there any dirt or scratch on the CD-R/RW?

Yes

Clean the disc or replace with the CD-R/RW known to be good.

Replace the audio unit.