AUTOMATIC Bluetooth® CONNECTION NOT POSSIBLE [ENTERTAINMENT SYSTEM (WITH CENTER DISPLAY) (TYPE-A)]

id160309061700

Description
AUTOMATIC Bluetooth® CONNECTION NOT POSSIBLE
•  Bluetooth® pairing setting is possible, however, automatic Bluetooth® connection is not possible
Note
•  The Bluetooth® pairing procedure differs depending on the version of the Bluetooth®-enabled device. Ask the customer in advance what the Bluetooth®-enabled device's version was when the Bluetooth® pairing was performed.
•  A maximum of seven Bluetooth®-enabled devices can be programmed to one vehicle.
•  If the Bluetooth®-enabled device has an access limitation, the automatic Bluetooth® connection cannot be performed. Ask the customer in advance if the Bluetooth®-enabled device has an access limitation.
Possible Causes
•  Customer's Bluetooth®-enabled device malfunction
―  Bluetooth® setting is off
―  Radio wave transmission setting including Bluetooth® radio wave is off
―  Bluetooth®-enabled device information has been changed (such as OS update), therefore, Bluetooth®-enabled device information programmed to vehicle is incompatible
―  Bluetooth®-enabled device internal malfunction
•  Connector poor contact or terminal damage
•  Connectivity master unit (CMU) malfunction

Diagnostic Procedure

Step

Inspection

Action
1
VERIFY MALFUNCTION SYMPTOM
•  Select the following by operating the center display or the commander switch.
―  Settings
―  Devices
―  Bluetooth
•  Verify if the customer's Bluetooth®-enabled device is registered/selected.
•  Is the customer's Bluetooth®-enabled device registered/selected to the connectivity master unit (CMU)?
Yes
Go to the next step.
No
Register/select the customer's Bluetooth®-enabled device.
(Refer to the [Bluetooth® PAIRING PROCEDURE] in the workshop manual.)
•  Verify the malfunction symptom again, and if the malfunction is not eliminated, go to the next step.
2
VERIFY IF MALFUNCTION CAUSE IS Bluetooth®-ENABLED DEVICE SETTING
•  After obtaining the customer's consent, verify that the Bluetooth®-enabled device setting is turned on.
•  Is the Bluetooth®-enabled device setting turned on?
Yes
Go to the next step.
No
Turn it on and perform the Bluetooth® pairing.
(Refer to the [Bluetooth® PAIRING PROCEDURE] in the workshop manual.)
•  Verify the malfunction symptom again, and if the malfunction is not eliminated, go to the next step.
3
VERIFY IF MALFUNCTION CAUSE IS RADIO WAVE TRANSMISSION SETTING FOR Bluetooth®-ENABLED DEVICE
•  After obtaining the customer's consent, verify that the radio wave transmission setting for the Bluetooth®-enabled device is turned on.
•  Is the radio wave transmission setting for the Bluetooth®-enabled device turned on?
Yes
Go to the next step.
No
Turn it on and perform the Bluetooth® pairing.
(Refer to the [Bluetooth® PAIRING PROCEDURE] in the workshop manual.)
•  Verify the malfunction symptom again, and if the malfunction is not eliminated, go to the next step.
4
VERIFY IF MALFUNCTION CAUSE IS OS UPDATE FOR Bluetooth®-ENABLED DEVICE
•  After obtaining the customer's consent, re-perform the Bluetooth® pairing.
(Refer to the [Bluetooth® PAIRING PROCEDURE] in the workshop manual.)
•  Switch the ignition off.
•  Bring the malfunctioning Bluetooth®-enabled device into the vehicle.
•  Switch the ignition to ACC or ON (engine off or on).
•  Is the Bluetooth® connection automatically?
Yes
Troubleshooting completed (explain the contents of the servicing to the customer).
No
Go to the next step.
5
DETERMINE IF MALFUNCTION CAUSE IS Bluetooth®-ENABLED DEVICE
•  Switch the ignition to ACC or ON (engine off or on).
•  After obtaining the customer's consent, perform the Bluetooth® pairing using other Bluetooth®-enabled device.
(Refer to the [Bluetooth® PAIRING PROCEDURE] in the workshop manual.)
•  Switch the ignition off.
•  Bring the Bluetooth®-enabled device into the vehicle.
•  Switch the ignition to ACC or ON (engine off or on).
•  Is the Bluetooth® connected automatically?
Yes
Explain to the customer that the malfunction cause is the Bluetooth®-enabled device.
No
Go to the next step.
6
INSPECT CONNECTIVITY MASTER UNIT (CMU) CONNECTOR
•  Switch the ignition off.
•  Disconnect the negative battery terminal.
(Refer to the [NEGATIVE BATTERY TERMINAL DISCONNECTION/CONNECTION] in the workshop manual.)
•  Disconnect the connectivity master unit (CMU) connector.
•  Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection.
•  Is the connector normal?
Yes
Replace the connectivity master unit (CMU), then go to the next step.
(Refer to the [CONNECTIVITY MASTER UNIT (CMU) REMOVAL/INSTALLATION] in the workshop manual.)
No
Repair or replace the connector, then go to the next step.
7
VERIFY IF MALFUNCTION CAUSE IS CORRECTED
•  Switch the ignition to ACC or ON (engine off or on).
•  After obtaining the customer's consent, perform the Bluetooth® pairing using the malfunctioning Bluetooth®-enabled device.
(Refer to the [Bluetooth® PAIRING PROCEDURE] in the workshop manual.)
•  Switch the ignition off.
•  Bring the Bluetooth®-enabled device into the vehicle.
•  Switch the ignition to ACC or ON (engine off or on).
•  Is the Bluetooth® connected automatically?
Yes
Troubleshooting completed (explain the contents of the servicing to the customer).
No
Verify the malfunction symptom in the symptom troubleshooting chart and perform the other applicable malfunction diagnosis.
(See SYMPTOM TROUBLESHOOTING [ENTERTAINMENT SYSTEM (WITH CENTER DISPLAY) (TYPE-A) (E)].)