QUICK DIAGNOSTIC CHART [(E)]

id3003000002e1

×: Applicable

—: Not applicable

Malfunction symptom	Drive motor control module detects DTCs	BECM detects DTCs	PCM detects DTCs	Battery charge control module detects DTCs	DC\|DC converter detects DTCs	Body control module (BCM) detects DTCs	Connectivity master unit (CMU) detects DTCs	Emergency call unit detects DTCs	Accelerator pedal position sensor malfunction	Brake switch malfunction	Selector lever malfunction	High voltage battery structural part malfunction	High voltage battery temperature is high or low	High voltage battery cooling system malfunction	Battery heater system malfunction	EV transaxle internal malfunction/large sliding resistance	Brake drag	Electric parking brake system malfunction	Parking lock system malfunction	Torque reduction request received from electronically controlled brake unit	Electronically controlled brake system malfunction	Excessive temperature increase in electric motor or inverter	Output restriction/brake command due to i-ACTIVSENSE operation	High voltage battery fully charged	ABS wheel-speed sensor malfunction	Regenerative braking inhibited/restricted based on electronically controlled brake unit signal	PCM detects drive mode change	Low tire pressure	Installation of tire, wheel other than specified size (oversized)
Vehicle cannot accelerate from standstill, poor acceleration, insufficient power	×	×	×	—	—	—	—	—	×	×	×	×	×	—	×	×	×	×	×	×	×	×	×	—	—	—	—	—	—
Regenerative braking is not possible	×	×	×	—	—	—	—	—	—	—	—	×	×	—	—	—	—	×	—	—	×	×	—	×	×	×	×	—	—
Deceleration G is unstable	×	×	×	—	—	—	—	—	—	—	—	×	×	—	—	—	—	—	—	—	—	×	—	×	×	×	×	—	—
Poor power consumption rate	—	—	—	—	—	—	—	—	—	—	—	—	—	—	×	×	×	×	—	—	—	—	—	—	—	—	—	×	×
Main power cannot switch OFF	—	—	—	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
EV system does not start	—	×	×	—	—	×	—	—	—	×	×	—	—	—	—	—	—	—	×	—	—	—	—	—	—	—	—	—	—
High voltage battery does not cool	—	—	—	—	—	—	—	—	—	—	—	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
High voltage battery does not warm up	—	—	—	—	—	—	—	—	—	—	—	—	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Cruising range is short	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	×	×	×	—	—	—	—	—	—	—	—	—	×	×
Discharged lead-acid battery	—	—	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Electromagnetic sound heard	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Normal charging does not start	—	×	×	×	—	—	—	—	—	—	×	—	—	—	—	—	—	—	—	—	—	×	—	—	—	—	—	—	—
Charging timer or remote charging does not start	—	×	×	×	—	×	×	×	—	—	—	—	—	—	—	—	—	—	×	—	—	—	—	×	—	—	—	—	—
Normal charging does not finish	—	×	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Quick charging does not start	—	×	×	×	—	—	—	—	—	—	×	—	×	—	—	—	—	—	×	—	—	—	—	—	—	—	—	—	—
Quick charging does not finish	—	×	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
High voltage battery does not fully charge	—	—	×	×	—	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Charge lid does not open	—	—	×	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Charge port illumination does not turn on	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Charge connector does not lock	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Charge connector does not unlock	—	—	×	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Charge connector cannot be inserted	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Charge indicator does not illuminate/flash	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—

×: Applicable

—: Not applicable

Malfunction symptom	High-load driving (excess load/upslope driving)	Acceleration/deceleration is too aggressive	Climate control system set temperature is too high or too low	Heat pump control system malfunction	Cabin preconditioning function cannot be used correctly	Battery heater control operation during prolonged parking at extremely low temperatures	Power consumption of vehicle electrical devices is high	Service plug malfunction (poor installation/high contact resistance)	Power switch signal circuit malfunction	Power switch malfunction	Body control module (BCM) malfunction	CAN communication error	Instrument cluster malfunction	PCM IGI power supply circuit malfunction	Steering lock unit malfunction	Low high voltage battery level	High voltage battery charging	Discharged lead-acid battery	High voltage battery charge capacity lowered	Lead-acid battery internal electrode plate deterioration	Heavy use of electrical components with DC-DC converter stopped	DC-DC converter malfunction	Forget to turn off electrical components	Heavy use of electrical components with main power switched to ACC	Vehicle left for long period	High back-up current	Main power is not switched OFF	Charging timer is set	Charge connector for different type of charging is connected	Poor charge connector connection (insufficient insertion, foreign matter caught in connecting area)	CPLT signal circuit malfunction
Vehicle cannot accelerate from standstill, poor acceleration, insufficient power	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Regenerative braking is not possible	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Deceleration G is unstable	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Poor power consumption rate	×	×	×	×	×	×	×	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Main power cannot switch OFF	—	—	—	—	—	—	—	—	×	×	×	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
EV system does not start	—	—	—	—	—	—	—	—	×	×	×	×	×	×	×	×	×	×	—	—	—	—	—	—	—	—	—	—	—	—	—
High voltage battery does not cool	—	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
High voltage battery does not warm up	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Cruising range is short	×	×	×	×	×	×	×	×	—	—	—	—	—	—	—	—	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—
Discharged lead-acid battery	—	—	—	—	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—	×	×	×	×	×	×	×	—	—	—	—	—
Electromagnetic sound heard	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Normal charging does not start	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	×	×	×	×	×
Charging timer or remote charging does not start	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Normal charging does not finish	—	—	—	—	—	—	—	—	—	—	—	×	—	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Quick charging does not start	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	×	—	×	×	×
Quick charging does not finish	—	—	—	—	—	—	—	—	—	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	×
High voltage battery does not fully charge	—	—	—	—	—	—	×	—	—	—	—	×	×	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Charge lid does not open	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Charge port illumination does not turn on	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Charge connector does not lock	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Charge connector does not unlock	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Charge connector cannot be inserted	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Charge indicator does not illuminate/flash	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—

×: Applicable

—: Not applicable

Malfunction symptom	Charging system malfunction (charging station/charging cable)	Charging timer/remote charging is not set	Charging timer is set to full charge	Vehicle cannot receive signal for remote charging setting from information center	Cannot send remote charging setting from Smartphone to information center	Charge port-electrical supply unit malfunction	Charge lid indicator malfunction	High voltage battery used during charging timer	Cabin preconditioning operation during charging timer	Battery heater is operating during charging timer implementation	High voltage battery state of charge (SOC) is high	High voltage wiring harness insulation resistance decrease	Quick charge port insulation resistance decrease	QBC temperature sensor malfunction	Charging setting is not set to full charge	Power consumption during charging is high	Battery charge control module is restricting amount of power that can be charged	Power door and charge lid lock system malfunction	Charge lid lock actuator circuit malfunction	Charge lid lock actuator malfunction	Charge port light illumination circuit malfunction	Charge port illumination malfunction	Charge connector lock actuator drive circuit malfunction	Charge connector lock actuator malfunction	Charge connector lock operation is set to unlock	Charge connector lock operation is set to lock	Charge port connector pin bent/foreign matter adhering	Adhesion of foreign matter to charge connector contact surface	Charge indicator illumination circuit malfunction
Vehicle cannot accelerate from standstill, poor acceleration, insufficient power	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Regenerative braking is not possible	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Deceleration G is unstable	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Poor power consumption rate	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Main power cannot switch OFF	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
EV system does not start	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
High voltage battery does not cool	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
High voltage battery does not warm up	—	—	—	—	—	—	—	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Cruising range is short	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Discharged lead-acid battery	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Electromagnetic sound heard	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Normal charging does not start	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Charging timer or remote charging does not start	—	×	×	×	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Normal charging does not finish	—	—	—	—	—	×	×	×	×	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Quick charging does not start	—	—	—	—	—	—	—	—	—	—	×	×	×	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
Quick charging does not finish	×	—	—	—	—	×	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—
High voltage battery does not fully charge	—	—	—	—	—	—	—	—	—	—	—	—	—	—	×	×	×	—	—	—	—	—	—	—	—	—	—	—	—
Charge lid does not open	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	×	×	×	—	—	—	—	—	—	—	—	—
Charge port illumination does not turn on	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	×	×	—	—	—	—	—	—	—
Charge connector does not lock	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	×	×	×	—	—	—	—
Charge connector does not unlock	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	×	×	—	×	—	—	—
Charge connector cannot be inserted	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	×	—	×	×	—
Charge indicator does not illuminate/flash	—	—	—	—	—	—	×	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	—	×