NO Bluetooth^® AUDIO AND INTERNET RADIO SOUND [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]]

id0903l8060700

Description	NO Bluetooth® AUDIO AND INTERNET RADIO SOUND
	•  Radio, CD, AUX/USB audio, guidance audio is output, but no Bluetooth® audio, Internet radio audio •  Noise interference occurs in BluetoothR audio and Internet radio sound
Possible Causes	•  Effects of non-genuine, after-market electrical components •  Mobile device such as Smartphone, or Bluetooth® enabled device malfunction •  Connector poor contact or terminal damage •  Connectivity master unit (CMU) malfunction

Diagnostic Procedure

Note

•  The malfunction may be caused by a non-genuine, after-market electrical component. If a non-genuine, after-market electrical component has been installed and it cannot be determined whether the malfunction cause is due to the non-genuine, after-market electrical component or not, more time may be required to perform the malfunction diagnosis. (See FOREWORD [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]].)

Step	Inspection		Action
1	VERIFY AFTER-MARKET ELECTRICAL COMPONENT INSTALLATION CONDITION •  Verify if a non-genuine, after-market electrical component is installed. •  Has a non-genuine, after-market electrical component been installed?	Yes	Go to the next step.
		No	Go to Step 3.
2	VERIFY IF MALFUNCTION CAUSE IS AFTER-MARKET ELECTRICAL COMPONENT INSTALLATION •  Disconnect the non-genuine, after-market electrical component connectors. •  Verify if the malfunction symptom recurs as stated by the customer. •  Does the malfunction recur?	Yes	Go to the next step.
		No	Explain to the customer that the malfunction occurred due to the after-market electrical component installation.
3	VERIFY MALFUNCTION SYMPTOM •  Switch the ignition to ACC or ON (engine off or on). •  After obtaining the customer's consent, use another mobile device such as a Smartphone or Bluetooth® enabled device and select Bluetooth® audio or Internet radio. •  Is Bluetooth® audio or Internet radio audio output?	Yes	Explain to the customer that there is a malfunction in the mobile device such as a Smartphone or a Bluetooth® enabled device.
		No	Go to the next step.
4	INSPECT CMU CONNECTOR •  Switch the ignition off. •  Disconnect the negative battery cable. (See NEGATIVE BATTERY CABLE DISCONNECTION/CONNECTION.) •  Disconnect the CMU connector. •  Inspect the connector engagement and connection condition and inspect the terminals for damage, deformation, corrosion, or disconnection. •  Is the connector normal?	Yes	Replace the CMU, then go to the next step. (See CONNECTIVITY MASTER UNIT (CMU) REMOVAL/INSTALLATION.)
		No	Repair or replace the connector, then go to the next step.
5	VERIFY IF MALFUNCTION CAUSE IS CORRECTED •  Connect the CMU connector. •  Reconnect the negative battery cable. (See NEGATIVE BATTERY CABLE DISCONNECTION/CONNECTION.) •  Switch the ignition to ACC or ON (engine off or on). •  Using the mobile device such as a Smartphone or the Bluetooth® enabled device when the malfunction occurred, select Bluetooth® audio or Internet radio. •  Is Bluetooth® audio or Internet radio audio output?	Yes	Troubleshooting completed. (Explain the contents of the servicing to the customer.)
		No	Verify the malfunction symptom in the symptom troubleshooting chart and perform the other applicable malfunction diagnosis. (See SYMPTOM TROUBLESHOOTING [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]].)