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STEP
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INSPECTION
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ACTION
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1
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• Inspect the vehicle battery voltage.
• Is the vehicle battery voltage normal?
Specification:
Ignition switch ON: 11.5 V or more
Idle: 12.5 V or more
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Yes
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Go to the next step.
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No
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Charge the battery, then go to next step.
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2
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• Turn the audio system to ON.
• Is there any noise?
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Yes
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Go to the next step.
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No
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The system is normal. Explain to the customer that the vehicle battery voltage was low.
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3
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• Is any of the following after-market equipment installed? (Inspect especially hear the GPS antenna.)
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- Reader
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- Remote engine starter
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- Anti-theft device
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- Other
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Yes
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Go to the next step.
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No
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Go to the Step 5.
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4
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• Remove the after-market equipment.
• Turn the audio system to ON.
• Is there any noise?
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Yes
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Go to the next step.
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No
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The system is normal. The after-market electrical devices might make a noise.
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5
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• Is there the noise from all speakers?
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Yes
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Go to the Step 7.
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No
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Go to the next step.
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6
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• Inspect the suspect speaker.
• Is the speaker normal?
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Yes
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Go to the next step.
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No
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If there is any foreign material on the speaker
• Remove the foreign material from the speaker.
If the speaker is malfunctioning
• Replace the speaker.
If the speaker is not installed properly
• Install the speaker properly.
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7
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• Attempt to duplicate the symptom on the other vehicle.
• Is the noise better than the customer's vehicle?
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Yes
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Go to the next step.
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No
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The system is normal. Explain the noise generation mechanism to the customer.
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Note
• The noise may be heard depends on the operating speed of audio power and/or mode switch.
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8
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• Is there any noise from the woofer speaker?
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Yes
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Go to the next step.
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No
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Go to the Step 11.
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9
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• Remove the woofer unit.
• Inspect the connection of the woofer unit connector (6-pin) terminal A (B+), B (GND), G (WOOF IN+) and H (WOOF IN-).
• Is the connector connected securely?
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Yes
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Replace the woofer unit.
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No
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Repair or replace the terminal or connector. Go to the next step.
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10
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• Is there any noise?
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Yes
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Replace the woofer unit.
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No
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The system is normal.
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11
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• Turn the ignition switch to the LOCK position.
• Remove the audio unit.
• Inspect the connection of the audio unit connector (24-pin) (for sound signal line).
• Is the connector connected securely?
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Yes
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Go to the Step 13.
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No
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Repair or replace the terminal or connector. Go to the next step.
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12
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• Is there any noise?
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Yes
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Go to the next step.
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No
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The system is normal.
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13
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• Turn the ignition switch to the LOCK position.
• Disconnect the BOSE amplifier unit connector.
• Inspect the continuity between the BOSE amplifier unit wiring harness connector (26-pin) terminal V and ground.
• Is there continuity?
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Yes
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Go to the Step 15.
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No
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Repair or replace the terminal or connector. Go to the next step.
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14
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• Is there any noise?
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Yes
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Go to the next step.
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No
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The system is normal.
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15
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• Inspect the ground condition of the antenna.
• Is the ground condition normal?
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Yes
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Replace the BOSE amplifier unit.
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No
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Repair or replace the ground. Go to the next step.
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16
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• Is there any noise?
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Yes
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Replace the BOSE amplifier unit.
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No
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The system is normal.
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