NO.7 CD PLAYER DOES NOT PLAY THE MP3 FORMATTED FILE.

id0903a1824900

7

CD player does not play the MP3-formatted file./10:Er07, 22:Er07

TROUBLESHOOTING HINTS

• CD-R/RW written format is out of specification.
• MP3 and other format data are in the CD-R/RW.
• File extension for MP3-formatted file is incorrect (Correct. ".mp3", incorrect: e.g., RIFF)
• Defective CD-R/RW (e.g. dirty CD, scratch)
• MP3 applicable CD player/changer is malfunctioning.

Note
• The free-software for the MP3-formatted file in the field may cause the deterioration of sound quality, noise, or defective play, so that the CD player/changer won't play the customer made MP3-formatted file.
• The CD player/changer may not play the CD-R/RW properly due to the disc condition.
• If there are MP3-formatted file and other file in the same disc, the CD player/changer may not play the disc.
• If there are MP3-formatted file and audio data in the same disc, the CD player/changer loads and plays the first session of the data only.

Diagnostic procedure

STEP

INSPECTION

ACTION

1
• Inspect the written format of the recorded data on the CD-R/RW.
• Is the written format correct?
Yes
Go to the next step.
No
Write the CD-R/RW with the correct specification.
2
• Inspect the recorded data in the CD-R/RW.
• Is there MP3 and other format data in the CD-R/RW.
Yes
Replace with the CD-R/RW known to be good (MP3-formatted file data only), then inspect the CD player/changer operation.

If the CD player/changer plays the MP3-formatted file:

• Audio system is normal. Explain to the customer that the CD player/changer does not operate properly if the MP3 and other format data are in the CD-R/RW.

If the CD player/changer does not play the MP3-formatted file:

• Replace the audio unit.
No
Go to the next step.
3
• Inspect the CD-R/RW written format.
• Is the written format within the specification (".mp3" is the correct file extension)?
Yes
Replace with the CD-R/RW using the ".mp3" file extension, then inspect the CD player/changer operation.

If the CD player/changer plays the MP3-formatted file:

• Audio system is normal. Explain to the customer that the CD player/changer does not operate properly if the correct file extension is not used.

If the CD player/changer does not play the MP3-formatted file:

• Replace the audio unit.
No
Go to the next step.
4
• Visually inspect the CD-R/RW.
• Is there any dirt or scratch on the CD-R/RW?
Yes
Clean the disc or replace with the CD-R/RW known to be good.
No
Replace the audio unit.