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NO.3 CD PLAYER/CHANGER DOES NOT PLAY THE CD/NO SOUND.

id0903a1806100

3 | CD player/changer does not play the CD/No sound./03:Er07, 03:Er10, 06:Er07, 10:Er07, 22:Er07
TROUBLESHOOTING HINTS • CD is inserted upside down. • Audio units is malfunctioning. • Defective CD. (e.g., cracked, badly bent, rough edges, scratch, dirty CD, condensation). • Non-conventional discs. (e.g., 8cm (3 in) CD, 8cm (3 in) disc adapter, heart-shaped disc, octagonal disc)

Diagnostic procedure

STEP | INSPECTION | ACTION
--- | --- | ---
1 | • Turn the radio ON and inspect that there is a sound. • Is there a sound? Note • Check for the volume position. | Yes | Go to the next step.
No | Go to the symptom troubleshooting No.3 (Audio system)
2 | • Was CD inserted properly, label-side up? | Yes | Go to the next step.
No | Explain to the customer that CD should be inserted into the slot, label-side up.
3 | • Replace the CD known to be good. • Does the CD player/changer load the CD? | Yes | Go to the next step.
No | Replace the audio unit.
4 | • Visually inspect the CD. - Is there any dirt, scratch or deformation on the CD? - Is the CD a non-conventional disc? - Is there a CD in MP3 recording? | Yes | Explain to the customer that the defective CD or non-conventional disc cannot be use.
No | Replace the audio unit.