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NO.5 CD PLAYER/CHANGER SCRATCHES ON THE CD.

id0903a1806300

5 | CD player/changer scratches on the CD./03:Er02, 06:Er02, 10:Er02, 22:Er02
TROUBLESHOOTING HINTS • Audio units is malfunctioning. • Deformed disc is used. (e.g., out of specification (thickness), bent disc). • Multiple CDs are inserted into the CD player at the same time.

Diagnostic procedure

STEP | INSPECTION | ACTION
--- | --- | ---
1 | • When the multiple CDs inserted into the Cd player at the same time? | Yes | Explain to the customer to insert a Cd one by one.
No | Go to the next step.
2 | • Visually inspect the CD. • Is the Cd a deformed disc (e.g., out of specification (thickness), bent disc)? | Yes | Audio system is normal. Explain to the customer that the CD is malfunctioning.
No | Replace the audio unit.