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NO.7 CD PLAYER DOES NOT PLAY THE MP3 FORMATTED FILE.

id0903a1824900

7 | CD player does not play the MP3-formatted file./10:Er07, 22:Er07
TROUBLESHOOTING HINTS • CD-R/RW written format is out of specification. • MP3 and other format data are in the CD-R/RW. • File extension for MP3-formatted file is incorrect (Correct. ".mp3", incorrect: e.g., RIFF) • Defective CD-R/RW (e.g. dirty CD, scratch) • MP3 applicable CD player/changer is malfunctioning.

  Note

  • The free-software for the MP3-formatted file in the field may cause the deterioration of sound quality, noise, or defective play, so that the CD player/changer won't play the customer made MP3-formatted file.
  • The CD player/changer may not play the CD-R/RW properly due to the disc condition.
  • If there are MP3-formatted file and other file in the same disc, the CD player/changer may not play the disc.
  • If there are MP3-formatted file and audio data in the same disc, the CD player/changer loads and plays the first session of the data only.

Diagnostic procedure

STEP | INSPECTION | ACTION
--- | --- | ---
1 | • Inspect the written format of the recorded data on the CD-R/RW. • Is the written format correct? | Yes | Go to the next step.
No | Write the CD-R/RW with the correct specification.
2 | • Inspect the recorded data in the CD-R/RW. • Is there MP3 and other format data in the CD-R/RW. | Yes | Replace with the CD-R/RW known to be good (MP3-formatted file data only), then inspect the CD player/changer operation. If the CD player/changer plays the MP3-formatted file: • Audio system is normal. Explain to the customer that the CD player/changer does not operate properly if the MP3 and other format data are in the CD-R/RW. If the CD player/changer does not play the MP3-formatted file: • Replace the audio unit.
No | Go to the next step.
3 | • Inspect the CD-R/RW written format. • Is the written format within the specification (".mp3" is the correct file extension)? | Yes | Replace with the CD-R/RW using the ".mp3" file extension, then inspect the CD player/changer operation. If the CD player/changer plays the MP3-formatted file: • Audio system is normal. Explain to the customer that the CD player/changer does not operate properly if the correct file extension is not used. If the CD player/changer does not play the MP3-formatted file: • Replace the audio unit.
No | Go to the next step.
4 | • Visually inspect the CD-R/RW. • Is there any dirt or scratch on the CD-R/RW? | Yes | Clean the disc or replace with the CD-R/RW known to be good.
No | Replace the audio unit.