NO.3 CD PLAYER/CHANGER DOES NOT PLAY THE CD/NO SOUND[CD PLAYER/CHANGER]

id0903e5806100

3

CD player/changer does not play the CD/No sound
Troubleshooting hints
•  CD is inserted upside down
•  Audio units is malfunctioning
•  Defective CD (e.g., cracked, badly bent, rough edges, scratch, dirty CD, condensation)
•  Non-conventional discs (e.g., 8 cm (3 in) CD, 8 cm (3 in) disc adapter, heart-shaped disc, octagonal disc)

Diagnostic procedure

STEP

INSPECTION

ACTION
1
•  Turn the radio on and check for sound.
•  Is there sound output?
Note
•  Check the volume dial position.
Yes
Go to the next step.
No
Go to symptom troubleshooting No.3 (Audio system).
2
•  Was the CD inserted properly, label-side up?
Yes
Go to the next step.
No
Explain to the customer that the CD should be inserted into the slot label-side up.
3
•  Replace with a CD known to be operational.
•  Does the CD player/changer load the CD?
Yes
Go to the next step.
No
Replace the audio unit.
(See AUDIO UNIT REMOVAL.)
(See AUDIO UNIT INSTALLATION.)
4
•  Visually inspect the CD.
―  Is there any dirt, scratches or deformation on the CD?
―  Is the CD a non-conventional disc?
Yes
Explain to the customer that the defective CD or non-conventional disc cannot be use.
No
Replace the audio unit.
(See AUDIO UNIT REMOVAL.)
(See AUDIO UNIT INSTALLATION.)