NO.5 SCRATCHES ON THE CD[CD PLAYER/CHANGER]
id0903e5818200
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5 |
Scratches on the CD |
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Troubleshooting hints
• Audio unit is malfunctioning
• Deformed disc is used (e.g., out of specification (thickness), bent disc)
• Multiple CDs are inserted into the CD player at the same time
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Diagnostic procedure
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STEP |
INSPECTION |
ACTION |
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1
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• Were multiple CDs inserted into the CD player at the same time?
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Yes
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Explain to the customer to insert CDs one by one.
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No
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Go to the next step.
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2
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• Visually inspect the CD.
• Is the CD deformed disc (e.g., out of specification (thickness), bent disc)?
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Yes
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Audio system is normal. Explain to the customer that the CD is malfunctioning.
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No
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Replace the audio unit.
(See AUDIO UNIT REMOVAL.)
(See AUDIO UNIT INSTALLATION.)
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