RES Disc Does Not load

Rear Entertainment System Symptom Troubleshooting - RES disc does not load

RES disc does not load

NOTE:

- Check the vehicle battery condition first Battery Test.
- If you press and hold the VOLUME/POWER () knob for at least 2 seconds, the audio-navigation unit or the audio unit automatically exits the anti-theft mode. If the unit does not exit the anti-theft mode, go to Audio unit does not exit anti-theft mode troubleshooting; with navigation Audio Unit Does Not Exit Anti-Theft Mode (With Navigation), without navigation Audio Unit Does Not Exit Anti-Theft Mode (Without Navigation).
- Discs with labels should not be used in the DVD player (built into the audio-navigation unit or the audio unit). They may damage the player mechanism.
- Make sure the CD or the DVD is compatible with the system (refer to the Owner's Manual for more information).

1. Turn the ignition switch to ON (II).

2. Try loading a disc.

Does the disc load?

YES -

Intermittent failure, the DVD player (built into the audio-navigation unit or audio unit) is OK at this time.

NO -

Go to step 3.

3. Insert a known-good disc.

Does the disc load?

YES -

The original disc is faulty.

NO -

Go to step 4.

4. Turn the ignition switch to LOCK (0).

5. Remove the No. B15 (20 A) fuse from the under-hood fuse/relay box for 2 minutes.

6. Reinstall the fuse.

7. Turn the ignition switch to ON (II).

8. Press and hold the VOLUME/POWER () knob for at least 2 seconds. The audio-navigation unit or the audio unit automatically exits the anti-theft mode.

9. Insert a known-good disc.

Does the disc load?

YES -

Intermittent failure. If the problem reoccurs, replace the audio-navigation unit Audio-Navigation Unit Removal/Installation or the audio unit Audio Unit Removal/Installation.

NO -

- With navigation, substitute a known-good audio-navigation unit (including the HDD) Audio-Navigation Unit Removal/Installation, and recheck. If the symptom/indication goes away, replace the original audio-navigation unit Audio-Navigation Unit Removal/Installation.
- Without navigation, substitute a known-good audio unit Audio Unit Removal/Installation, and recheck. If the symptom/indication goes away, replace the original audio unit Audio Unit Removal/Installation.