Symptom Troubleshooting

Symptom Troubleshooting: Bluetooth cell phone cannot be paired

Bluetooth cell phone cannot be paired

NOTE:

- Check the vehicle battery condition first. Testing and Inspection

- Check the connectors for poor connections or loose terminals.

- When six cell phone are already paired, delete a device before registering another one.

1. Turn the ignition switch to ON (II).

2. Press the HFL TALK button.

Does a beep sound?
YES - Go to step 3.

NO - Go to step 6.


3. Check Online at www.acura.com/handsfreelink or call the HFL support desk at 888-528-7876 to make sure the cell phone is compatible with the HFL system and that there are no known issues.

4. If you have the client's phone, go to step 5. Otherwise, pair a known-good cell phone to the client's vehicle.

Can you pair the Bluetooth phone, and does it operate normally?
YES - The client's Bluetooth phone is defective or not compatible.

NO - Go to step 6.


5. Pair the client's phone to a known-good vehicle.

Can you pair the Bluetooth phone, and does it operate normally?
YES - Go to step 6.

NO - The client's Bluetooth phone is defective or not compatible.


6. Connect the HDS to the DLC. Initial Inspection and Diagnostic Overview

7. Clear the DTCs with the HDS.

8. Turn the ignition switch to LOCK (0), and then back to ON (II).

9. Check for DTCs with the HDS.

Are there any DTCs indicated?
YES - Repair the indicated DTCs.

NO - Go to symptom troubleshooting Voice control does not work/respond Symptom Troubleshooting or HFL switch test. HFL Switch Test