Symptom Troubleshooting

HandsFreeLink System Symptom Troubleshooting - The HFL system does not recognize all voice prompts

The HFL system does not recognize all voice prompts

NOTE:

- Before doing this troubleshooting, refer to General Troubleshooting Information Initial Inspection and Diagnostic Overview to make sure the phone is compatible and configured correctly. You can also check online at www.acura.com/handsfreelink, or call the HFL support desk at 888-528-7876.
- Check any official Honda service website for more service information about the HFL system.

1. Connect for HDS to the DLC.

2. Check for DTCs with the HDS, and navigation DTCs (if equipped).

Are there any DTCs indicated?

YES -

Repair the indicated DTCs, and recheck.�

NO -

Go to step 3.

3. Check if client's concern is duplicated.

Can the client's problem be duplicated?

YES -

Go to step 4.

NO -

The system is OK at this time. Ask the client to demonstrate the concern. Try to duplicate the concern on a known-good vehicle. If the known-good vehicle has the same concern, it should be a characteristic of the system.�

4. If the vehicle is equipped with navigation, check if the navigation system can recognize voice prompts.

Can the voice prompts be recognized?

YES -

Go to step 5.

NO -

Do the navigation system troubleshooting Voice Guidance Cannot Be Heard, Is Broken Up, or There Is Static.�

5. Pair the client's phone to a known-good vehicle, and try to duplicate the concern.

Can you duplicate the concern?

YES -

Call the HFL support desk at 888-528-7876, and inquire if there are any known issues for the concern. If there are no known issues, explain to the client this is a system characteristic and cannot be improved at this time.�

NO -

Substitute a known-good HFL-navigation microphone HFL-Navigation Microphone Removal/Installation, and recheck. If the symptom/indication goes away, replace the original HFL-navigation microphone HFL-Navigation Microphone Removal/Installation. If the symptom is still present, replace the HandsFreeLink control unit Service and Repair.�