Symptom Troubleshooting

HandsFreeLink System Symptom Troubleshooting - The HFL system does not recognize all voice prompts

The HFL system does not recognize all voice prompts

NOTE: Before doing this troubleshooting, refer to General Troubleshooting Information Initial Inspection and Diagnostic Overview to make sure the phone is compatible and configured correctly. You can also check on-line at www.Acura.com/handsfreelink, or call the HFL support desk at 888-528-7876.

1. Connect the HDS to the DLC.

2. Check for DTCs with the HDS.

3. Turn the ignition switch to LOCK (0) and then back to ON (II).

4. Check for DTCs with the HDS.

Are there any DTCs indicated?

YES -

Go to indicated DTCs troubleshooting.

NO -

Go to step 5.

5. Check if client concern is duplicated.

Can the client's problem be duplicated?

YES -

Go to step 6.

NO -

The system is OK at this time. Ask the client to demonstrate the concern. Try to duplicate the concern on a known-good vehicle. If the known-good vehicle has the same concern, it should be a characteristic of the system.

6. If the vehicle is equipped with navigation, check if the navigation system can recognize voice prompts.

Can the voice prompts be recognized?

YES -

Go to step 7.

NO -

Go to voice control does not work/respond Symptom Troubleshooting.

7. Pair the client's phone to a known-good vehicle (same year and trim), and try to duplicate the concern.

Can you duplicate the concern?

YES -

Call the HFL support desk at 888-528-7876, and inquire if there are any known issues for the problem. If there are no known issues, explain to the client this is a system characteristic and cannot be improved at this time.

NO -

Substitute a known-good HFL-navigation microphone (roof console) Service and Repair. If the problem goes away, replace the original HFL-navigation microphone (roof console) Service and Repair. If the problem is still present, replace the HandsFreeLink control unit Service and Repair.