Campaign - Driver Side Air Bag Deployment: Overview
Code: KGOctober 1997
Subject:
1995-97 Audi Vehicles
Install Ground Wire Contact
Dear Audi Dealer:
This is to inform you of the initiation of a voluntary safety recall campaign of some 1995-97 model Audi vehicles. This recall involves installation of a ground contact wire.
Problem Description
Audi has determined that in some isolated instances and under low humidity conditions a driver could, while entering or exiting a vehicle, discharge static electricity, which could activate the driver side air bag.
Vehicle Identification Number Ranges
Please note that the above VINs represent the lowest and highest serial numbers of affected vehicles. Use of the V-Crest campaign inquiry system will allow you to determine whether or not a particular vehicle, within the above VIN ranges, requires the corrective work.
Note:
Audi of America, Inc. will not reimburse under this recall action any duplicate recall repair work or a repair outside the VIN range.
Important:
Please Provide A Copy To All Personnel With Recall-Related Responsibilities!
Model Numbers
Remedial Action
Each affected vehicle requires the installation of ground contact wire.
Owner Notification Mailing
Audi of America, Inc. will mail first class notification letters to all known owners of affected vehicles beginning on or about October 13, 1997. A copy of the owner letter is included in this circular.
Vehicle Allocation
By separate mail and prior to owner notification, we will furnish you with a computer list containing information for vehicles of owners who may reside within your area of responsibility
Important Note:
The above-mentioned listing includes owner names and addresses obtained from state motor vehicle registrations. Under the law of some states, including regulations set forth by the California Department of Motor Vehicles, vehicle registration information may only be used for recall purposes. Use for other reasons may constitute a violation of state law.
Limitation on Sale or Lease of Certain Vehicles
Section 154(d) of the National Traffic and Motor Vehicle Safety Act of 1966 mandates that dealers correct, prior to delivery for sale or lease, any vehicle which fails to comply with an applicable Federal Motor Vehicle Safety Standard or which contains a defect relating to motor vehicle safety. It is, therefore, imperative that any vehicle in your new or used car inventory and affected by this recall is corrected prior to sale.
Work Procedure
All affected vehicles should be repaired in accordance with the enclosed Work Procedure.
Parts Information
Prior to owner notification, we will automatically ship to you an initial supply of required parts based on your vehicle allocation. The parts are as shown.
Additional parts must be ordered by you from your facing depot.
Please do not over-order any of the replacement parts; you may be required to return excess inventory.
Replacement Time/Reimbursement
To ensure prompt reimbursement, use the correct reimbursement code applicable to the work performed on the specific vehicle. Recall claims will only be paid for vehicles which include the recall code KG in the V-Crest system at the time of the repair.
KG Data Entry Procedure
For all vehicles which, according to your information are unreachable, please enter into the system one of the codes indicated as applicable:
KU 20 Customer Refused Repairs
KU 30 Total Loss
KU 40 Vehicle Stolen
KU 50 Vehicle Left U.S.
KU 60 Customer Moved - No Forwarding Address
KU 70 Vehicle Sold - New Owner Unknown
Additional Campaigns
Some of the vehicles may be involved in an additional campaign(s). If so, the respective campaign code has been printed on the recall authorization form, as well as on your vehicle allocation list. In the interest of minimizing customer inconvenience, please ensure that any such additional campaign(s) is performed at the same time. For verification, always check your V-Crest recall inquiry system.
V-Crest is the only campaign verification system; other systems are not valid.
Dealer Obligation
To ensure customer satisfaction, as well as minimize inconvenience, dealers are urged to service each vehicle at the scheduled service appointment time offer and supply a loaner vehicle for one (1) day and make sure that each vehicle is returned to the customer washed and cleaned inside. Do not let any customer wait longer than necessary during the recall service of the vehicle. Every effort should be made to reduce inconvenience to customers.
This recall service must be performed by the servicing dealer irrespective of mileage, age of the vehicle or selling dealer.
Service Help
If you have any questions regarding this recall or any other recall or service action, please contact me at (248) 340-4850
or
Gerald Lasky (248) 340-4734
John von Hollen (248) 340-4858
Sheila Gailliard (248) 340-4855
Dealer Personnel Information
PLEASE INFORM AND/OR PROVIDE A COPY OF THIS COMMUNICATION TO EVERY PERSON IN YOUR DEALERSHIP WHO HAS CAMPAIGN-RELATED RESPONSIBILITIES, INCLUDING ACCOUNTING PERSONNEL.
Thank you for your cooperation.