Instruments - DIS Display Is Blank With White Screen
90 Instrument Cluster, Driver Information System display is blank with white screen90 12 30
2029781/1
June 26, 2012.
Affected Vehicle
Condition
The Driver Information System display screen is completely blank or appears to be all white. The condition is intermittent and the DIS can function normally when the key is cycled off and back on. This only affects vehicles with the highline instrument cluster (PR No. 9Q7 or 9Q8).
Technical Background
The issue is attributed to incorrect software for clusters with the Hitachi display screen.
Production Solution
Optimized software placed in to production starting February 2012.
^ Service parts for model year 2011 vehicles with Hitachi screen have improved software version 0261.
^ Service parts and model year 2012 and 2013 production vehicles will have improved software 0540 or 0640.
Service
Replace the cluster.
If the issue is repeatable, please attach to the damaged part or repair order, a photo of the complaint (as shown above in Figure 1).
Warranty
Required Parts and Tools
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information.