Audio System - Interference Noise From Speakers

SI B65 32 09
Audio, Navigation, Monitors, Alarms, SRS

January 2013
Technical Service

This Service Information bulletin supersedes SI B65 32 09 dated November 2009.

[NEW] designates changes to this revision

SUBJECT

Interference Noise from the Loudspeakers

MODEL

All

SITUATION

Interference noise from the loudspeakers can be heard in all audio modes

CAUSE

Cause 1: The door panel is improperly fitted (torsion, stress, etc.).

Cause 2: The loudspeaker wiring or the loudspeaker itself is damaged.

[NEW] CORRECTION

1. Perform a vehicle test using the latest ISTA diagnostic software.

Note:
When the ISTA system message displays: Battery voltage only "XX.XX" V. Please connect charger. Please note the displayed battery voltage reading in the repair order comments section. This documentation is not necessary when part of an approved Technical Service repair procedure; the battery charger is required to be attached before performing the Vehicle Test.

2. Work through the appropriate test plans integrated in ISTA diagnosis:

Activities / Information search / Function Structure / 03 Body / Audio, Navigation, Telephone (MOST ring)/ [!] Current fault patterns / Audio output fault patterns

3. Select the appropriate test plan from the list and click on "Display."

[NEW] WARRANTY INFORMATION

If performing ISTA diagnostics and the related test plans result in eligible and covered work, claim this work with the applicable defect code and labor operations listed in KSD2.

Note:
Please follow any TeileClearing (TC) or Diagcode (DC) requirements that may apply to this work.