Audio - 6-Disc Alpine CD Changer Troubleshooting Guide

Group 65
Radio and Accessories

Bulletin Number
65 02 96

Woodcliff Lake, NJ
April 1996
Product Engineering

SUBJECT:
6-Disc Alpine CD changer Troubleshooting Guide

Situation:

The Warranty Part Return Center has been receiving a large amount of replaced 6-Disc CD changers with the problem description "CD player inoperative" which proved to be non-defective.

It is essential to provide a more detailed problem description to ensure effective defect analysis and acceptance under warranty.

Action:

Customer complaints like "CD changer skips" or "CD changer jams" may also be caused by other reasons than a defective CD changer. Before replacing the CD changer you should check every part that could cause the malfunction according to the new Troubleshooting Guide for Alpine CD changers.

Three copies of the Troubleshooting Guide and five Magazine Eject Cards are sent to each dealer along with this Service Information. The plastic Magazine Eject Card is not included in this bulletin. Additional copies of the Troubleshooting Guide can be ordered using SD 92-074.

Procedure:

Familiarize yourself with the contents of the new Troubleshooting Guide and use the Troubleshooting Flowcharts to ensure that a reported malfunction is due to a defective CD changer before replacing it.

The Magazine Eject Card allows you to release a jammed CD magazine and restore the changer to normal operation (see section V of the Troubleshooting Guide).

If the malfunction is caused by an operator error, you should remind the customer of proper magazine and CD handling.