A/C System - Warranty Claim Noise Questionnaire
Group 64Heating and
Air Conditioning
Bulletin Number
64 06 95
Woodcliff Lake, NJ
April 1996
Product Engineering
SUBJECT:
Air Conditioning System Noise Questionnaire
MODELS:
All vehicles
Situation:
A substantial number of compressors returned under warranty were replaced on the basis of a noise complaint. Upon testing and inspection very few of these units produced an audible noise or had failed components.
In an effort to identify the true cause(s) of customer noise complaints a special quality reporting program is being established. The purpose is to obtain more detailed information about the customer complaint and technician findings during the diagnostic process in order to improve existing diagnostic procedures and make product changes as necessary.
Procedure:
In the event of an Air Conditioning System related noise complaint, please fill out the questionnaire (SD 92-068). If, after proper diagnosis, the replacement of an air conditioning component should become necessary, please return a copy of the completed questionnaire with that component through the regular warranty channels.
In any case, please mail the completed questionnaires to BMW, Service Engineering. The forms are self addressed and postage prepaid.
Parts Information:
u��6:
One pad with 25 sheets will be mailed to each automotive dealer. Additional pads can be ordered from product engineering (a pre-printed order form is enclosed).
Warranty Information:
Any Air Conditioning parts returned under warranty must be accompanied by a completed Air Conditioning System Noise Questionnaire (SD 92-068) in order for the claim to be credited. An additional 3 FRU may be claimed for the completion of the questionnaire.
Defect Code: 64 00 31 39 00
Labor Operation: 64 99 000
Labor Allowance: 3 FRU