Campaign - Towing/Tie-Down Damage to Suspension: Overview
Group 31Front Suspension
Bulletin Number
31 01 98
Woodcliff Lake, NJ
December 1998
Product Engineering
PERFORM THE PROCEDURE OUTLINED IN THIS SERVICE INFORMATION ON ALL AFFECTED VEHICLES THE NEXT TIME THEY ARE IN THE SHOP FOR MAINTENANCE OR REPAIRS.
SUBJECT:
Inspection for Towing or Tie-Down Damage to Suspension Components
MODEL:
E38-E39
Situation:
Based on reports of damage to suspension components on E38s and E39s resulting from improper towing or tie down procedures, BMW is conducting a Service Action to inspect and install warning labels on customer cars.
In addition, a letter will be sent to all E38 and E39 owners advising them to bring their car to their BMW center for inspection if their car may have been towed or transported on a flatbed in the past. A sample copy of the letter is attached for your reference.
Vehicles Affected:
This Service Action affects all E38s and E39s from the start of production.
In order to determine if a specific vehicle is affected by this Service Action, it will be necessary to utilize the "Service Menu" of the DCS (Dealer Communication System). Based on the response of the system, either proceed with the corrective action or take no further action.
The Chassis Number Ranges listed below are only for informational purposes and are not to be considered the only deciding factor
Model Chassis Number Range
528i BV50015 - BV56769
528iA BW00020 - BW49999
GT90000 - GT97142
540i BV90004 - BV95387
540iA BW50027 - BW63201
Model Chassis Number Range
740i (M60) DH00028 - DH09396
740iL (M60) DH29000 - DH35999
DH96000 - DH97934
740i (M62) DL45000 - DL57582
740iL (M62) DL35000 - DL44999
DM00001 - DM25339
750iL DH66000 - DH69974
Warranty Status:
Inspection and labeling of the suspension components will be reimbursed via Campaign Entry.
Defect Code: 3112 94 32 00
Work Package 1: Inspect suspension for damage
Labor Operation: 31 99 000
Labor Allowance: 3 FRU
Sublet Allowance: $1.00 (Reimbursement for labels)
Replacement of components damaged due to improper towing or tie down procedures should be charged to the customer. The customer can then request reimbursement from the towing service that caused the damage. If the damage due to improper towing or tie down procedures was caused by a BMW Roadside Assistance provider (must be documentable ), the vehicle should be repaired and a claim submitted to BMW NA using special defect code 00 99 99 99 NA. Please provide the details concerning the incident in the comments section of the claim.