BMW Assist(R) - BMW Contact Phone Numbers
SI B84 14 01Communication Systems
March 2008
Technical Service
This Service Information bulletin supersedes SI 84 14 01 dated November 2006.
[NEW] designates changes to this revision
SUBJECT
BMW Assist, Roadside Assistance & BMW Center Telephone Numbers
MODEL
E60, E61 (5 Series)
E63, E64 (6 Series)
E65, E66 (7 Series) from 3/05 production
E70 (X5) equipped with ZPP (Premium Package) or SA639 (BMW Assist)
[NEW] E71 (X6) equipped with ZPP (Premium Package) or SA639 (BMW Assist)
[NEW] E82, E88 (1 Series) equipped with ZPP (Premium Package) or SA639 (BMW Assist)
E90, E91, E92, E93 (3 Series) equipped with ZPP (Premium Package) or SA639 (BMW Assist)
SITUATION
On all vehicles with BMW Assist with Bluetooth(R) wireless technology, the CPT9000 phone system or a CPT8000 phone system, important phone numbers must be programmed into the vehicle prior to customer delivery. This will enable all features of the BMW mobile phone and BMW Assist services.
These numbers are the customer's local BMW center, the BMW Customer Assist telephone number, and the Roadside Assistance backup number.
Note:
The Roadside Assistance and the SOS/Emergency telephone numbers are preprogrammed into the Telematics Control Unit (TCU). The "back up" phone numbers are displayed on the radio or in the Central Information Display (CID) if BMW Assist is not initialized.
In order for these additional numbers to work, a valid handset (CPT8000, CPT9000, or paired Bluetooth handset to the vehicle) must be connected and operational.
PROCEDURE
1. Connect the diagnostic connector of DIS Plus/GT1 (loaded with DIS V41 or higher) to the Vehicle / Turn the key ON (KL 15).
2. Select "Diagnosis".
3. Select the series vehicle that you are working on. Scroll right.
At the "FASTA / FASTA_Start" window, select "END" (if the window popped up).
At the "IDENT-E65/E60 / Transfer" window, press "OK".
4. Select "Short test". After completion of the short test, scroll right.
5. If "Short test" shows faults in the telephone system, these must be corrected before continuing.
6. Select "Function selection" / "Service functions" / "Maintenance" / "Transport mode/predelivery check"/"Delete transport mode".
7. Select "Test plan".
8. Select "SCBS_0001" for the E65 and E66 or "SCBS_6001" for the E90, E91, E92, E93, E60, E61, E63 and E64. Page right.
9. At the selection screen, "SCBS_0001/Start", "Delete transport mode before starting pre-delivery inspection!" is displayed. Select "1. Start pre-delivery inspection" if the transport mode has been deleted.
10. On the next screen, "SCBS_0001/Start", an overview of the pre-delivery inspection is displayed. Page right.
11. On the next screen, "SCBS_0001/Reset_kilometers", the annual kilometer adaptation, is reset. Page right.
12. On the next screen, "SCBS_0001/Telephone_status", enter the Roadside Assistance telephone number (1-800-332-4269), using the on screen keypad, and hit the enter key. The keypad will disappear and the number should be displayed. Page right.
13. On the next screen, "SCBS_0001/Telephone_status", enter the Customer Hotline (Assistance) telephone number (1-866-239-5575), using the on screen keypad, and hit the enter key. The keypad will disappear and the number should be displayed. Disregard the telephone numbers displayed in Functional Description. These numbers are corrected with the release of DIS CD41. Page right.
14. On the next screen, "SCBS_0001/Telephone_status", enter the applicable telephone number for your BMW Center using the on screen key pad, and hit the enter key. The keypad will disappear and the number should be displayed. Page right.
15. On the next several screens, "SCBS_0001/Status_main_inspection", complete the information as it applies to this vehicle. Page right.
16. On the next screen, "SCBS_0001/Status_AU", complete the information as it applies to exhaust inspection. Page right.
17. On the next screen, "SCBS_0001/Tester time", verify that the correct tester time is displayed and correct if necessary. Make the selection "Yes/NO" and page right.
18. On the next screen, "SCBS_0001/Day counter", the day counter is reset. "Please wait" is displayed. When this is finished, page right.
19. On the next screen, "SCBS_0001/Telephone numbers", verify that the telephone numbers are correct, based on the current vehicle. If the numbers are correct, then select "YES" and page right. If not, select "NO" and correct them.
20. On the next several screens, "SCBS_0001/First_registration_date", complete the information as applicable and make a selection "YES/NO", and page right. If "YES" was selected, enter the information in the next several screens, using the on-screen keypad. Page right.
21. On the next screen, "SCBS_0001", the fault memories are cleared. After this is completed, the screen will display "Fault memory was cleared. End service function." Continue in the test plan. Page right.
22. Exit the test plan and disconnect the tester. Turn the ignition off, close the vehicle and let the vehicle go to sleep (approximately 16 minutes).
23. Turn the ignition back on and enter the iDrive "BMW Assist" menu screen. Place test calls to make sure that the proper numbers were entered and that the system is working properly.
PARTS INFORMATION
For available service providers (local carriers) and related telephone handset kit part numbers, refer to the CenterNet.
Select Menu/Aftersales/Electronics Portal to access the latest information on compatible handsets.
Disclaimer