BMW Assist(R) - Vehicle Position Is Incorrect
SI B 84 09 09Communication Systems
June 2009
Technical Service
SUBJECT
BMW Assist Services - Vehicle Position Incorrect
MODEL
E60, E61 (5 Series)
E63, E64 (6 Series)
E70 (X5)
E71 (X6)
E82, E88 (1 Series)
E90, E91, E92, E93 (3 Series)
F01, F02, (7 Series)
This affects all vehicles equipped with BMW Assist and Teleservice.
SITUATION
When a BMW Assist Services call is placed, an incorrect vehicle position is transmitted to the call to the call center.
CAUSE
The vehicle is used only for driving short distances (less than 15 minutes per day).
The vehicle reference position is updated in the vehicle from the GPS (Global Positioning Satellites) approximately 15 minutes into each driving cycle. When the vehicle is used on a regular basis for 15 minutes or less, the stored vehicle position is not updated. The incorrect vehicle position becomes noticeable after approximately 2 weeks.
PROCEDURE
The customer should be informed about the connection between short distance driving and GPS data updating.
To perform the updating, the GPS data from the satellites has to be received again. Drive the vehicle for a period of more than 20 minutes and then check that BMW Assist Services are operating properly.
WARRANTY INFORMATION
Information only
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