Campaign - Front Wheel Bearings, Warranty Extension: Overview
Bulletin No.: 06036ADate: January 04, 2007
SPECIAL POLICY
Subject:
06036A - SPECIAL POLICY ADJUSTMENT - FRONT WHEEL BEARING
Models:
2002-2004 BUICK RENDEZVOUS
2002-2004 PONTIAC AZTEK
Supercede:
The breakpoints for model year 2004 have been revised. Discard all copies of bulletin 06036, issued September 2006.
Condition
Some customers of 2002-2004 Buick Rendezvous and Pontiac Aztek vehicles may hear a hum, growl, or groan coming from the front wheels at speeds of 10 mph (16 km/h) or higher. The ABS telltale lamp in the I/P may also illuminate. This may be caused by premature wear of the front wheel bearing(s).
Special Policy Adjustment
This special policy covers the replacement of front wheel bearings due to premature wear for a period of 5 years or 60,000 miles (100,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after September 1, 2006, are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to September 1, 2006, must be submitted to the Service Contract provider.
Vehicles Involved
Parts Information
Parts required to complete this special policy are to be obtained from General Motors Service and Parts Operations (GMSPO).
Customer Notification
General Motors will notify customers of this special policy on their vehicles (see copy of typical customer letter shown in this bulletin - actual divisional letter may vary slightly.
Service Procedure
Replace front wheel hub. Refer to the Wheel Bearing/Hub Replacement - Front procedure in SI for the wheel bearing removal and installation instructions.
Claim Information
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special policy condition will be handled by the Customer Assistance Center, not by dealers.
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition addressed in this bulletin are to be submitted to the dealer prior to or by September 30, 2007. Repairs must have occurred within the 5 years of the date the vehicle was originally placed in service, or 100,000 km, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
Disclaimer