Warranty/Labor Time Information

DISPOSITION OF REPLACED PARTS:

Replaced parts must be held for disposition by Buick Zone/Branch contact personnel. Parts must have a claim tag attached showing the repair order and the VIN of the vehicle from which they were removed.





WARRANTY INFORMATION:

NOTICE:
Dealer payment for coolant and engine oil may be applied for in the usual manner. Labor Operation T4681 includes time for changing the engine oil and filter.

REQUEST FOR REIMBURSEMENT INSTRUCTIONS EXCEPT CONNECTICUT, VIRGINIA AND WISCONSIN RESIDENTS*

1. Customer presents dealer with original receipts verifying the repair, the vehicle, the amount charged and the payment to replace head gasket.

2. Dealer complete a repair order (R.O.) showing:

- Repair order date

- Vehicle Identification Number

- Current Mileage

- Owner's address

- Attach original owner's or dealer's paid invoices/receipts covering repair within the Special Coverage guidelines

- Labor Operation Number T4682 and Failure Code 95.

- Total amount of reimbursement based on 100% of OWNER'S EXPENSE related to covered head gasket replacement.

- May submit 0.2 hour in "Other Labor Hours" field for reimbursement administrative allowance.

3. Owner (or prior owner seeking reimbursement) signs the repair order as acknowledgement of requested reimbursement amount.

4. Customer is given a copy of repair order.

5. Dealer issues the owner a reimbursement check for the approved amount. The check number must be entered on the repair order and a copy of the check must be attached to original paid invoices/receipts.

6. The dealer submits a claim to Buick for processing.

7. All supporting documentation must be available for review by Buick personnel as needed.

NOTICE:
Refer to Buick Service Policies and Procedures Manual, Section 1.6.1 i for specific procedures for Customer Reimbursement verification.

In the event the Dealer Service Manager and the owner cannot reach agreement on amount eligible for reimbursement after review of invoices/receipts, the zone/branch should be contacted for determination of covered expense. In such cases, an explanation should be included on the R.O.

* Note:
Residents of Connecticut, Virginia and Wisconsin must submit request for reimbursement in writing directly to Buick Motor Division per instructions in owner letter.