Dealer Reimbursement Guidelines (Warranty Claims Submission)

There are two different dealer reimbursement methods depending on which warranty coverage is in effect.

1. Repairs performed on Certified Vehicles that are not included in the New Vehicle Warranty coverage.

After component/vehicle coverage has been confirmed by contacting GMPP Claim Center at 1-800-MIC-CARE (1-800-642-2273), submit a GMPP claim using the existing claims process.

2. Repairs performed on Certified Vehicles covered by the New Vehicle Warranty.

All existing claims submission rules apply for claims involving Nameplate vehicles. When Certified Dealers are submitting claims for Non-nameplate vehicles, all existing claims submission rules apply along with the following additional items.

Claim Type "8" must be used beginning December 1, 1996 for Non-nameplate warranty claims on certified vehicles only. Note: The use of Claim Type "8" is limited to GM Certified Used Vehicle dealers only. Contact your BMD service contact representative for claims assistance if necessary.

Authorization code G is required in conjunction with Claim Type "8."

Dealers performing Non-nameplate warranty repairs are to follow Business Management Division (BMD) empowerment guidelines. (e.g. O.L.H. limitations, Restricted Labor Operations, etc).

Repairs made to vehicles that are not covered by the New Vehicle Warranty are to be handled according to terms of the GM Certified Used Vehicle Warranty and MIC claims processing procedures. This includes courtesy transportation claims and claims for replacement of failed parts/components that were not the result of warrantable defects during the used vehicle "wrap-around" coverage previously explained in this bulletin. This type of claim is not to be submitted as a New Vehicle Warranty claim.

For New Vehicle Warranty claims handling information see the GM Service Policies and Procedures Manual, Article 1.5 (Payments to Dealers) and the WINS Claims Processing Manual.

Important:
A copy of the information shown under the heading of Dealer Reimbursement Guidelines (Warranty Claims Submission) should be retained in the WINS Claims Processing Manual for future reference. This information will be included in the next WINS Claims Processing Manual revision.