Section 10
10. Procedure for ALL Service Agents for E-mailing .jpg or JPEG Files to the Calibration Group at - TACCVN@gmexpert.comNotice:
1. ALL screen shots MUST be sent as a .jpg or JPEG file. Keep all photos in ONE e-mail.
2. DO NOT e-mail photos from the GDS 2 in the automatic format of a .png file. Your e-mail will arrive at the Calibrations Group with the .png file(s) stripped by the security firewall.
1. Create an e-mail to be sent to: TACCVN@gmexpert.com
2. Attach the Tech 2 digital .jpg photos or the GDS 2 .jpg or JPEG files to the e-mail. Keep ALL photos in one e-mail.
3. In the Subject Line of the e-mail include the following:
1. The phrase: "V6 Cal" or "V8 Cal".
2. The complete: VIN.
3. The Service Agent BAC.
4. In the Body of the e-mail include the following:
1. The complete: VIN.
2. The Mileage.
3. The Service Agent BAC.
4. The Repair Order (R.O.) or Job Card number.
5. The Customer Complaint.
6. The Cause of the Condition.
Notice:
Requests that are sent to the Calibrations Group are handled in the order in which they were received.
5. The Service Agent will receive an e-mail reply after the calibrations have been validated. The e-mail reply will advise the Service Agent if the calibrations are OEM.
^ If non-GM engine or transmission control module calibrations are determined to be present, the Calibrations Group will forward the case to the appropriate Brand Quality Manager (BQM) for review. The BQM will then determine whether the warranty will be blocked and will respond to all parties concerned.
6. You may call the PQC two hours after submitting the e-mail to the Calibrations Group (or after the results have been received by e-mail) for authorization to replace the assembly. This time allows the Calibrations Group to receive, review, verify the calibrations and set up a case for the request. The Calibrations Group will also update the PQC or TAC case with the results of the Calibration Verification Request.
Be prepared to provide all the usual documentation that is normally required when requesting an assembly authorization from the PQC.
Notice:
DO NOT contact GM Technical Assistance (TAC) to discuss warranty concerns on the aftermarket calibrations. ALL questions and concerns about warranty should be directed to the District Manager Aftersales (DMA), in Canada the DM-CCSP (District Manager-Customer Care and Service Process).