Program Administration

Rental vehicles - may be obtained from any source including dealer owned, or vehicle rental agencies. Vehicles utilized for customer rentals are to be current or within the past two model years old. When a like divisional vehicle is not available (for example a Buick rental vehicle for Buick owner), every effort must be made to provide a GM vehicle for Courtesy Transportation. There may be situations where a customer desires a particular interim rental vehicle to carry on meeting their needs while their vehicle is being serviced. The Courtesy Transportation program allows for the rental of a like vehicle or within the same rental class of vehicles, but reimbursement is still limited to the applicable maximum daily rate. Upgrading to a higher class of rental vehicle from that which is being serviced, is not provided for in the Courtesy Transportation program.

Vehicle rental reimbursements are the most expensive alternative of this program. When rental vehicles are obtained from an outside provider, claims for courtesy transportation rentals will be reimbursed at actual cost, including dealer discounts for the class of vehicle provided, up to the applicable maximum daily rate. In situations where it is known from the outset that a multiple day rental is needed, it may result in a lower overall average daily rental rate. General Motors expects that any agreement between dealers and vehicle rental companies that result in a rebate, discount, or other allowance that reduces vehicle rental expense, be applied to claims for Courtesy Transportation reimbursement. Reimbursement for dealer-owned rentals is not to exceed the local market rate for the class of vehicle provided, up to the applicable maximum daily rate. When repairs include both customer pay and warranty, Courtesy Transportation only applies to eligible warranty repairs.

Rental vehicles - Cadillac only - Enterprise Rent-A-Car is Cadillac's preferred supplier of courtesy Transportation vehicles obtained from a source outside of the dealership. Through a National agreement, Enterprise will maintain a fleet of current model Cadillacs for the purpose of meeting our customers Courtesy Transportation needs. As part of this agreement, Cadillac has negotiated a National Rate Cap for rental vehicles provided by Enterprise as Courtesy Transportation rentals. It is preferable, therefore, for dealers to contact Enterprise first when obtaining a rental vehicle from outside the dealership.

Important:
Most rental companies will not supply a rental vehicle to persons under a certain age or to persons not possessing a major credit card. In these situations, utilize other transportation alternatives such as public transportation or fuel reimbursement.

Insurance, Taxes, Levies and Fees - Vehicle rental companies may offer insurance at an additional cost. Customers should be advised to check their personal auto insurance policy as it may provide coverage for rental vehicles. State and local taxes, levies, fees and insurance, when included in the rental agreement, can also be considered for reimbursement if the total does not exceed the applicable maximum daily allowance.

Vehicle Rental Reimbursement Period - Vehicle rental reimbursement will only be considered for the actual amount of time associated with the warranty repairs performed. Therefore, the number of vehicle rental reimbursement days claimed must be justified by the warranty repair(s) performed. Vehicle rental periods are to be based on actual time the vehicle is utilized and not arbitrarily rounded to the next full day. The customer is responsible for returning the rental promptly following notification of repair completion. Excessive usage of a rental vehicle beyond completion of the warranty repair is the customer's responsibility. Vehicle rental reimbursement periods prolonged by the dealership personnel, and/or dealership scheduling practices, are considered the responsibility of the dealer.

Service Visits - Scheduling service appointments increase dealer efficiency and customer satisfaction while minimizing vehicle repair time. Courtesy Transportation needs should be taken into consideration when scheduling customer service events. If the vehicle cannot be scheduled into the service department, is still operative and safe to drive, the customer should be encouraged to drive the vehicle until such scheduling can be accomplished. Scheduling service visits late in the afternoon or immediately prior to a week-end or holiday when service will not be performed until the next working day does not constitute an overnight repair, unless the vehicle is inoperative or unsafe to operate. In cases where the customer's personal schedule prevents returning the next working day, Courtesy Transportation can be offered. Decisions in this regard should be consistent with the intent of the program.