WPC Forms /Return & Method of Reimbursement/Dealer Feedback

WPC Forms

Copies of Forms (Parts Waiver, Material Request and the Yellow Freight Bill of Lading) are available via the WPC website at www.gmwpc.com or by calling or faxing WPC Customer Assistance (248-371-9901/9902 or fax 248-371-9005).

Return Reimbursement

The following conditions qualify for dealer reimbursement:

1. Administrative Allowances

Enter as "Labor Hours" - A range from 0.0 to 0.3 hours may be claimed for each line involving the return of parts (and copies of R.O.s including technician comments). The time requested for reimbursement depends on the complexity of the request as determined by the dealer. A range from 0.0 to 0.2 hours can be claimed for each line where repair order only copies are returned, again as determined by the dealer.

2. Shipping Expenses

Enter as "Net Item" - There will be no dealer incurred postage or shipping costs associated with parts returned to the WPC. However, any postage charges for "repair order only" requests will be reimbursed.

3. Packaging Material Costs (where applicable) Enter as "Net Item" - Packaging material costs include such things as boxes, tape, etc. Labor charges (for crating an engine assembly, draining and sealing components in order to prevent leakage during shipment, etc.) associated with packaging costs are to be calculated and billed at a cost for unskilled labor and not at the dealer's warranty or retail labor rate.

4. GMSPO Core Part Allowance Amounts (where applicable)

Enter in "Net Item."

Method of Reimbursement

Each return request may be recorded using a separate repair order or up to ten requests may be (physically) listed on a single repair order. Entries must include the VIN, request number, number of parts returned, and associated costs.





When submitting a single return request for reimbursement, use the normal submission procedures and Labor Operation Z7200 with claim type "F." In order to receive reimbursement for multiple part return requests, choose one of the VINs for the one line claim. Submit for the total of all corresponding charges (up to 10 requests) on that one line. Refer to the description of claim submission entries shown. All related documentation, including a copy of the CPR return request, must be retained for future reference in accordance with the GM Service Policies & Procedures Manual.

Dealer Feedback

The WPC recognizes the need to provide information regarding our progress and accomplishments in product improvements as a direct result of the Corporate Parts Return program. Information gathered by the WPC will be provided to dealers in the form of a newsletter.





Important WPC Information to Remember