Division Letter

Division Owner Letter

May 2013 (Canada Letter)

Dear General Motors Customer:

We have learned that your 2013 model year Buick Encore may be missing the rear blocking clips on the driver's seat. Without these clips, the seat may travel rearward beyond its intended design.

Your satisfaction with your Buick Encore is very important to us, so we are announcing a program to correct this condition.

Your GM dealer will inspect for the presence of the blocking clips. If they are missing, your dealer will install them. This service will be performed for you at no charge.

Since the inspection procedure can be performed easily, and to reduce your inconvenience, we have included the inspection procedure with this letter

If you perform the inspection and both of the blocking clips are present, please advise General Motors by either calling 1-800-263-3777 (French 1-800-263-7854) or emailing GMCare@cc.gm.ca (English) VotreGM@cc.gm.ca (French). Please include your VIN, which is found at the top of your letter and quote field action number 13109.

If either of the blocking clips are missing, please contact your dealer as soon as possible and schedule an appointment to have the clips installed. Again, this will be at no charge to you.

This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Buick Encore provides you with many kilometres of enjoyable driving.

Customer Care and Aftersales

General Motors of Canada Limited

GM #13109