Campaign - Rainsense(R) Feature Inoperative: Overview
Subject: Customer Satisfaction - Rainsense Feature Inoperative# 04102A - (05/02/2006)
Models:
2005 Cadillac STS
Equipped with Rainsense(TM) Feature (CE1)
THIS PART INFORMATION SECTION IN THIS BULLETIN HAS BEEN REVISED. THE HARNESS THAT WAS TO BE ORDERED FROM THE WPC IS NO LONGER AVAILABLE. DEALERS ARE NOW REQUIRED TO MAKE THE HARNESS. THE PARTS REQUIRED WITH LISTED IN THIS BULLETIN AND THE SERVICE PROCEDURE HAS BEEN REVISED WITH INSTRUCTIONS FOR MAKING THE HARNESS. THE LABOR TIME HAS ALSO BEEN REVISED TO INCLUDE TIME FOR MAKING THE HARNESS. PLEASE DISCARD ALL COPIES OF BULLETIN 04102, ISSUED DECEMBER 2004.
Condition
On certain 2005 Cadillac STS vehicles, the Rainsenser(TM) feature (CE1) may be inoperative due to an incorrect wiring harness. If conditions require wipers, the vehicle's wiper system will operate properly when manually activated.
Correction
Dealers are to install the missing circuit harness.
Vehicles Involved
Involved are certain 2005 Cadillac STS vehicles equipped with Rainsenser(TM) (CE1) and built within the VIN breakpoints shown.
Important:
Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]
For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld, Recall Information website. Dealers that have no involved vehicles currently assigned will not have a report available in GM DealerWorld.
The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
The wire required to complete this recall is to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
The Terminal Repair Kit can be obtained from SPX Kent-Moore at 1-800-468-6657.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
Submit a Product Recall claim with the information shown.
Refer to the General Motors WINS Claim Processing Manual for details on Product Recall Claim Submission.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program MUST be held and inspected/repaired per the service procedure of this program bulletin BEFORE customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter shown in this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer