Campaign - Liftgate Sill Plate Trim Replacement

SERVICE UPDATE

Bulletin No.: 09299

Date: November 17, 2009

Subject: 09299 - Service Update for Inventory and Customer Vehicles - Liftgate Sill Plate Closeout Door Disengagement - Expires with Base Warranty

Models:
2010 Cadillac SRX

This service update includes vehicles in dealer inventory and customer vehicles that return to the dealership for any reason. It will expire at the end of the involved vehicle's New Vehicle Limited Warranty period.

Purpose

This bulletin provides a service procedure to replace the spring on the liftgate sill plate closeout door on certain 2010 model year Cadillac SRX vehicles. On these vehicles, the closeout door could disengage from the rest of the sill plate and drop into the "pocket" between the trim and sheet metal, resulting in a visual gap between the sill trim and the body structure.

This service procedure should be completed as soon as possible on involved vehicles currently in dealer inventory and customer vehicles that return to the dealer for any type of service during the New Vehicle Limited Warranty coverage period.

Vehicles Involved

A list of involved vehicles currently in dealer inventory is available on the "Service Update Bulletin Information" link under the "Service" tab in GM GlobalConnect (US), or attached to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that return for service, for any reason, and are still covered under the vehicle's base warranty, and are within the VIN breakpoints provided below, should be checked for vehicle eligibility in the appropriate system listed below.





Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using GMVIS (dealers using WINS) or the Investigate Vehicle History (dealers using GWM). Not all vehicles within the above breakpoints may be involved.

Parts Information

Springs will be shipped from the Warranty Parts Center (WPC) at no charge via UPS 2-Day Delivery - Attention: Parts Manager, to dealers with involved vehicles beginning Wednesday, November 18, 2009. All dealers who have involved vehicles should have the springs no later than Monday, November 23, 2009. Springs needed for dealer-trades are to be obtained by calling the WPC, and requesting WPC#501.

Service Procedure

1. Open the liftgate.





2. Remove the load floor from the cargo area (1).
3. Remove the 8 metal screws securing the aluminum "U" rail (2).
4. Remove the U-rail (2) itself from the cargo area.





5. Remove the two sill plate plastic screws (3) using a square 2mm (5/64 in) head socket.
6. Remove the liftgate sill plate garnish by pulling it in an upward direction away from the base of the liftgate opening.





7. Remove the liftgate sill plate garnish flipper door (2) from the liftgate sill plate garnish (1).
8. Remove the spring and rod (3) from the flipper door. Discard the spring.





9. Install a new spring onto the flipper door.

1. Locate the flipper door "pre-load" area under the two center hook reinforcements.
2. Bend the spring down and align the metal rod to the hooks opening.
3. Locate the "pre-load" spring area moving the wire on the middle of the reinforcements.
4. Push the flipper door "rearward" to snap the metal rod into the four hook features of the flipper door.

10. Install the liftgate sill plate garnish.
11. Install the two liftgate sill plate garnish screws (plastic) using a square 2mm (5/64 in) head socket.





12. Install the U-rail (2) to the cargo area (1).
13. Install the load floor into the cargo area (1).
14. Close the liftgate.

Claim Information





1. Submit a claim using the table above.





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