Campaign - Rear Sunroof Water Leak, Inspect Seal: Overview
CUSTOMER SATISFACTIONBulletin No.: 11185A
Date: July 14, 2011
Subject: 11185A - Rear Sunroof Water Leak - Inspect Seal
Models:
2011 Cadillac SRX
Equipped with a Sunroof
Vehicles involved in this program that were in dealer inventory were placed on Stop Delivery June 21, 2011. Dealers were to inspect the vehicles and determine if the vehicle could be released from stop delivery or held for repairs. This bulletin provides instructions to repair the vehicles that were held. Once the vehicle is repaired, the vehicle can be released from stop delivery.
The Part Information section in this bulletin has been revised. An initial supply of sunroof seals required to complete this program wsere pre-shipped to dealers the week of June 27, 2011. If additional seals are required, they can now be obtained by GMCC&A; however, all orders will be reviewed and seals will be shipped as they become available.
Due to part availability, this program was administered in phases. With this bulletin, all involved VINs will be released.
Please discard all copies of bulletin 11185, issued June 2011.
**********THIS PROGRAM IS IN EFFECT UNTIL AUGUST 31, 2013.**********
Condition
Certain 2011 model year Cadillac SRX vehicles, equipped with a sunroof, may have a condition in which exposure to high heat may cause the adhesive between the rear sunroof glass and roof seal to degrade and allow the seal to move. If this occurs, water may enter the vehicle between the seal and the rear sunroof glass during heavy rainfall or a car wash.
Correction
Dealers are to inspect the seal, and if necessary, replace the seal.
Vehicles Involved
Involved are certain 2011 model year Cadillac SRX vehicles, equipped with a sunroof.
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty Management system. Not all vehicles may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
The sunroof seals and dielectric lubricant to complete this program are to be obtained from GMCC&A Please refer to your "involved vehicles listing" before ordering parts. An initial supply of sunroof seals were pre-shipped to dealers the week of June 27, 2011. If additional seals are required, they should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Note
All dealer orders will be reviewed and released as stock is available.
Caution
Use only Kent Products KT 13788 Moulding Adhesion Promoter to complete this repair. Do NOT substitute the Kent Products KT 13788 Moulding Adhesion Promoter with another adhesive promoter to ensure there is a proper bond between the rear window encapsulation and the rear window seal.
The moulding adhesion promoter is to be obtained from Kent Products. The promoter can be ordered on their website at www.kent-automotive.com, or by calling 888-937-5368. Do not order from GMCC&A
Floor Plan Reimbursement
Dealers in possession of inventory vehicles that were determined to have suspect seals and the vehicle was held, are eligible for reimbursement of floor plan expense upon completion of this program. This reimbursement is limited to the number of days from the Stop Delivery message to receipt of the program parts and/or repair procedures. Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement should be charged as a net amount expense using the program labor operation provided.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the actual sum total of the current GMCC&A dealer net price for the lubricant needed to perform the required repairs, not to exceed $0.17 USD, $0.17 CAD, plus applicable Mark-Up or Landed Cost (for Export); and the actual sum total for the promoter needed to perform the required repairs, not to exceed $0.54 USD, $0.55 CAD.
** The amount identified in "Net Item" should represent the product of the vehicle's average daily interest rate of $5.15 (USD), $6.00 (CAD) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop delivery message (June 21, 2011) to the date the repair is completed and the vehicle is ready for sale (not to exceed 22 days).
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Recall Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through August 31, 2013.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through August 31, 2013, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer