Owner Letter
Owner LetterJune 2011
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2011 model year Cadillac SRX vehicles equipped with a Passenger Sensing System fail to conform to Federal/Canada Motor Vehicle Safety Standard 208. As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
Important
- Your vehicle is involved in recall 11162.
- Schedule an appointment with your GM dealer.
- This service will be performed for you at no charge.
Why is your vehicle being recalled?
Your Owner Manual states that the roof-rail airbags are not affected by the passenger sensing system (PSS); however, this information is not correct for your vehicles. Your vehicle is programmed to turn off the right roof-rail airbag in some crashes if the PSS senses the right front seat is not occupied. While the vehicles meets government standards for side impact protection, a person seated in the right rear seating position may not be protected by the roof-rail airbag in certain frontal and side crashes, and therefore, could be at an increased risk of injury in a crash.
What will we do?
Your GM dealer will reprogram the Sensing and Diagnostic Module so that the PSS will not affect the roof-rail airbag and it will deploy even when the right front seat is unoccupied. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual reprogramming time of approximately 25 minutes.
If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on courtesy transportation.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
11162