Code B

Authorizes payment for repairs to be performed which repeat or overlap previously performed repairs. Allows you to consider authorizing repairs identical or similar to repairs that have previously been performed on the vehicle. Facts must support that the repair is justifiable and is not the result of previous improper, or incomplete workmanship or diagnosis.

Authorization for Repeat/Related Repair would be used in these instances:

^ Repairs caused by defective parts and/or workmanship on the part of the manufacturer.

^ Repairs previously but unsuccessfully attempted by a different authorized GM servicing agent, to address customer's complaint.

The following are not to be considered for Repeat/Related Repair authorization:

^ Improper diagnosis.

^ Inadequate technician training.

^ Use of improper tools, equipment and repair procedures.

^ Repairs by an independent shop or other individual.

^ GM part warranty claims.

^ Non-GM part failures or failures attributable to such parts.

It is the responsibility of the dealer to perform repairs correctly the first time. Authorization code "B" should not be used for the following repairs:

^ Wheel alignments.

^ Wheel balancing.

^ Paint repairs.

^ "Labor only" repairs. Authorization Code E - Other Labor Hours