Warranty - Guidelines for Claiming Windshield Replace

File In Section: Warranty Administration

Bulletin No.: 72-05-04

Date: August, 1997

WARRANTY ADMINISTRATION

Subject:
Guidelines for Claiming C0034 - Windshield Replacement

Models:
1989-98 Passenger Cars and Light Duty Trucks

The purpose of this bulletin is to provide retail and wholesale service personnel with guidelines for using the above subject labor operations.

In an effort to understand the windshield replacements, the following two phase approval process is being implemented. We feel this approach will allow GM to be responsive to repair decisions on vehicles over 10,000 miles (16,000KMS), while providing you, our dealers, the empowerment to address customer needs on those cases requiring repairs early in the vehicle's life, under 10,000 miles (16,000KMS).

Effective with repair orders dated on or after September 1, 1997, dealers are to be guided by the following:

^ Windshield replacement on vehicles under 10,000 miles (16,0OOKMS) can only be made after Service Management inspection, review and approval. This approval must be noted on the repair order clearly identifying the defect and reason for replacement. This comment must be submitted in the comment field of the claim for engineering review.

^ Windshield replacement on vehicles over 10,000 miles (16,000KMS) can only be made after Service Management inspection, review and approval from the divisional service representative. Vehicles may be required to be held for wholesale inspection. This approval must be noted on the repair order clearly identifying the defect and reason for replacement. This comment must be submitted in the comment field of the claim for engineering review. The claim will require wholesale authorization for payment.

Additional Requirements

^ Windshields replaced must be held for the normal parts retention period and the defect should be clearly identified on the glass by means of tape and/or a grease pencil.

^ Sublet windshield replacements, like other sublet repairs are to be claimed for actual dealership cost less any discounts and or allowances offered. Sublet repairs cannot exceed the normal allowance provided to the dealership had the repair been completed in-house. See your GM Policy and Procedure Manual for the complete guidelines.

Windshields damaged by normal wear, road hazards, vandalism, or other physical damage are not eligible for warranty coverage.