Operation CHARM: Car repair manuals for everyone.

Dealer, Owner, & Service Information


DEALER CAMPAIGN RESPONSIBILITY

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward. Dealers are to correct all affected vehicles in new vehicle stock prior to their sale.

Should vehicles be sold inadvertently from your new vehicle inventory, prior to repair, owners are to be contacted by the dealer and arrangements made to make the required correction according to instructions contained in this bulletin.


OWNER NOTIFICATION

There will be no owner letter sent out with this campaign. Due to the stop sale issued prior to vehicle sale, it is anticipated the vehicles should still be in your new vehicle inventory and should be repaired prior to retail sale. If a unit has been retailed, in order to maintain customer satisfaction, contact the owner immediately and arrange to correct this condition on his/her vehicle.


SERVICE INFORMATION

Suspect axle shafts can be positively identified by the Julian date stamped on the axle shaft flange between wheel pilot and bolt circle. The date code stamped on the axle flange consists of four (4) digits. The first three (3) digits are the Julian date and the last, or fourth digit, is the manufacturing plant shift code.

AXLE SHAFT FLANGE CODE EXAMPLE: 2192

(219 = Julian Date) (2 = Plant Shift Code)


INSPECTION PROCEDURE

1. Raise vehicle.

2. Remove both rear tire and wheel assemblies.

3. Carefully remove the brake drum retaining clips and brake drums.

4. Check Julian date stamped on axle shaft flange between wheel pilot and bolt circle.

Julian Dates other than 219, 220 or 221:
Reassemble vehicle, install "Campaign Identification
Label" and release vehicle for sale. No further action
required.

Julian Dates of 219, 220 or 221:
Proceed to Replacement Procedure.