Warranty Claim Submission Requirements

All repairs or replacements of the ACDelco(R) engines MUST be pre-approved through the ACDelco(R) Powertrain Center on 1-800-ACDelco (1-800-223-3526). The hours of operation are Monday through Friday (except holidays) from 8:00 a.m. to 6:30 p.m. Eastern Standard Time. The ACDelco(R) Powertrain Center will reach agreement with dealership personnel regarding the appropriate repair, answer any technical questions, and will provide you with a Warranty Claim Tracking Number which will be required for the comments section of the DCS warranty claim input screen.

Effective September 15, 1999, WINS will restrict payment of all ACDelco(R) engine claims that have not been pre-authorized through the 1-800-ACDelco Powertrain Center (1-800-223-3526). Any claims which fail to have the required pre-authorization will return with either of the following error messages: PF- Call 1-800-ACDelco, LS- Labor op requires wholesale authorization. In the event you receive one of these error messages on an ACDelco(R) engine warranty claim, contact 1-800-ACDelco immediately for assistance.

To provide you with quality service, the ACDelco(R) Powertrain Center requests the following information be available prior to contacting 1-800-ACDelco: Vehicle Identification Number (VIN), Mileage at installation, Current Mileage, Serial # of the failed ACDelco(R) engine, Make/Model/Year of vehicle, Complaint/Prior History, Failed Part Number.