Campaign - Engine Comp. Fuse Block Cover Warranty Ext.: Overview
Subject:Special Coverage Adjustment-Engine Compartment fuse Block Cover
# 07095 - (09/28/2007)
Models:
2003-2007 CHEVROLET EXPRESS
2003-2007 GMC SAVANA
Condition
On some 2003-2007 Chevrolet Express and GMC Savana vehicles, the engine compartment fuse block cover retaining tabs may break when the cover is removed, allowing water and road contaminates to enter the fuse block.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 7 years or 70,000 miles (110,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or afier September 14, 2007, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to September 14, 2007, must be submitted to the Service Contract provider.
Vehicles Involved
Involved are certain 2003-2007 Chevrolet Express and GMC Savana vehicles built within the VIN breakpoints shown.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Service and Parts Operations (GMSPO).
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter shown in this bulletin - actual divisional letter may vary slightly).
Service Procedure
Diesel Engine Shown; Other Engines Similar
1. Open the hood and locate the brake fluid reservoir (1) and power steering reservoir (2), which reside on the driver's side of the engine compartment.
2. The underhood fuse block (3) is located approximately 152 mm (6 in) under the brake fluid reservoir (1) and power steering reservoir (2). The underhood fuse block cover is black and rectangular in shape.
Underhood fuse Block Cover is Present
Underhood fuse Block Cover is Not Present
3. Determine if the underhood fuse block cover (3) is present or missing (2).
^ If the cover is missing, replace the underhood fuse block cover and any electrical components on the fuse block that need to be replaced.
^ If the cover is present, follow Step 4 to confirm that it is properly secured.
CAUTION:
In order to avoid being burned, do not determine if the underhood fuse block is properly secured while the engine is hot.
4. To determine if the underhood fuse block cover is properly secured, with either hand, grasp the front side of the cover with your thumb, and the back side of the cover with your fingers. Try to lift the cover vertically. A properly installed cover should move only slightly. If one or more locking features on the cover is broken, the cover may move partially, or completely separate from the fuse block.
^ If the cover is not properly secured, replace the underhood fuse block cover and any electrical components on the fuse block that need to be replaced.
^ If the cover is properly secured, no further action is needed.
Claim Information
For vehicles repaired under the terms of this special coverage, submit a claim with the information shown.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form was included with the original customer letter.
IMPORTANT:
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures reguarding customer reimbursement and the form.
Customer Reimbursement For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by September 30, 2008. Repairs must have occurred within the 7 years of the date the vehicle was originally placed in service, or 110,000 km/h, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
^ Proof of ownership at time of repair.
^ Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
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