Campaign - Fuel Level Sensor Contact Wear: Overview
SPECIAL COVERAGEBulletin No.: 10054D
Date: September 19, 2011
Subject: -10054D Special Coverage Adjustment - Fuel Level Sensor Contact Wear
Models:
2005-2007 Buick Rainier
2005-2006 Chevrolet SSR, TrailBlazer EXT
2005-2007 Chevrolet TrailBlazer
2005 GMC Envoy XUV
2005-2006 GMC Envoy XL
2005-2007 GMC Envoy
Supercede:
The following statement has been added to the service procedure, "Note: Before installing new fuel level sensor parts, ensure that the blue wires on the fuel sensor board are seated in the connector." Please discard all copies of bulletin 10054C, issued September 2011.
Condition
On some 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles, the contacts on the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the malfunction indicator light (MIL) to illuminate. As the fuel level in the tank drops, the MIL may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the contacts continue to wear, the fuel gauge will stop working and the MIL will illuminate continuously.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated with reference to dealers' already approved warranty parts and labor rates.
For vehicles covered by Vehicle Service Contracts:
- If the repair order is dated prior to August 10, 2011, the claim is to be submitted to the service contract provider. The customer should be reimbursed for 50% of the paid deductible.
- If the repair order is dated on or after August 10, 2011, the customer is responsible for 50% of their deductible. The balance of the claim will be shared equally between GM and the service contract provider. See the Warranty Transaction section for additional details.
Vehicles Involved
Involved are certain 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles.
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management system.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
Service Procedure
Note
Before installing new fuel level sensor parts, ensure that the blue wires on the fuel sensor board are seated in the connector.
Verify that the fuel level sensor requires replacement. Refer to the appropriate diagnostic information in SI.
- If the fuel level sensor does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
- If the fuel level sensor requires replacement, refer to Fuel Level Sensor Replacement in SI.
Customer Reimbursement - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by September 30, 2012, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to 50% of reasonable repair costs for eligible repairs, or 50% of a customer paid deductible, if the repair was covered by a service contract.
When a customer requests reimbursement, they must provide the following:
- A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
- The name and address of the person who paid for the repair.
- Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.
Important
If a reimbursement request is denied, dealers MUST provide the customer with an explanation, in writing, as to why the request was denied. GM expects all reimbursement requests to be approved or denied within 30 days of receipt. If the denial was due to missing documents, the customer can resubmit when the missing documents are obtained, as long as it is still within the allowed reimbursement period.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by GWM.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by September 30, 2012. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometres, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to 50% of reasonable repair costs for eligible repairs, or 50% of a customer paid deductible, if the repair was covered by a service contract.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
* The 50% adjustment does not apply to this labor code. Do not charge the customer.
** Follow the appropriate steps below to submit a transaction.
When submitting a transaction for vehicles WITHOUT a service contract:
1. Enter the appropriate labor time and part number.
2. On the Pricing Requested screen, determine 50% of the total cost.
3. Enter the amount determined in Step 2 in the Customer Participation Amount field.
When submitting a transaction for vehicles WITH a service contract:
1. Enter the appropriate labor time and part number.
2. On the Pricing Requested screen, determine the total cost.
3. Determine the amount to enter in Customer Participation Amount field by following the example below.
Note: $250.00 total repair cost and $100 customer deductible is used for the example below. Please apply actual costs and applicable deductible when submitting warranty transaction.
$250.00 - total repair cost (parts & labor)
- $50.00 - 50% of customer deductbile ($100.00 used in this example)
$200.00 - balance owed dealer
divided by 2 - GM responsible for 50%; service contract provider responsible for 50%
$100.00 - submit this amount to service contract provider (questions about submission should be directed to the service contract provider)
$100.00 - amount submitted to service contract provider
+ $50.00 - amount from customer pay
$150.00 - enter this amount in Customer Participation Amount field
$250.00 - total repair cost submitted to GM
- $150.00 - amount entered in Customer Participation Amount field
$100.00 - GM to pay this amount
Summary of example above: Dealer will receive $50.00 from the customer; $100.00 from GM; $100.00 from the service contract provider.
*** The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer (50% of the total repair cost, or 50% of a customer paid deductible, if the repair was covered by a service contract).
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).